Julia Bowen

Verified all Inpatient Emergent Patient insurance coverage's and submitted all clinicals for this process. Completed all notifications on the web and in some cases by phone calls to the payers and supplied all of the requested information to the payer's for this process.

• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Was the gate keeper for all of the Denial Management claims and appeals
• Processed all Denial's mail documentation, scanned and uploaded and reassigned for processing.
• Verified EOB's and adjusted to corrected balances
• Contacted insurance payer's if payment is not correct.
• Submitted reports and figures to upper management when requested.
• Created all cases in the Intersect Health System(Verasity)
• Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
• Provided suggestions for and actively participated in improving and execution of all programs.
• Handled proper storage and rotation of all office supplies.
• Kept track of Denial trends.

• Boosted customer experiences by delivering superior customer service, issue resolution..
• Collected, arranged and input information into database system.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.
• Developed and updated tracking spreadsheets using Excel and Word.
• Worked with multiple program applications, Chartmax, Affinity, Epic, Insight, DataArch, Fed X, UPS, Intersect Health, EHR, Scanned and Documented all denials and approvals.