Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julia Bowman

Corpus Christi

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
11.2024 - 03.2025
  • Filled and dispensed 75 or more prescriptions daily with a high level of accuracy and attention to detail.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling.
  • Maintained patient profiles, accurately recording medical history, allergies, and current medications.
  • Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information.
  • Implemented quality control measures to ensure compliance with regulatory standards for medication safety.
  • Participated in continuous education programs to stay updated on new drugs, regulations, and industry trends.
  • Collaborated with insurance companies to obtain prior authorizations for specialty medications.
  • Assisted patients with insurance claims processing ensuring accurate billing information was provided.
  • Participated in daily outbound phone calls to customers reminding of refills and pick ups as well as answering inbound phone calls regarding filling prescriptions or fixing any insurance discrepancies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Communicated directly with doctors offices via telephone, fax and email.

Certified Pharmacy Technician

Walgreens
11.2021 - 03.2022
  • Filled and dispensed 80 or more prescriptions daily with a high level of accuracy and attention to detail.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling.
  • Maintained patient profiles, accurately recording medical history, allergies, and current medications.
  • Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information.
  • Implemented quality control measures to ensure compliance with regulatory standards for medication safety.
  • Participated in continuous education programs to stay updated on new drugs, regulations, and industry trends.
  • Collaborated with insurance companies to obtain prior authorizations for specialty medications.
  • Assisted patients with insurance claims processing ensuring accurate billing information was provided.
  • Participated in daily outbound phone calls to customers reminding of refills and pick ups as well as answering inbound phone calls regarding filling prescriptions or fixing any insurance discrepancies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Communicated directly with doctors offices via telephone, fax and email.

Medication Aide/Caregiver

Élan Corpus Christi
11.2019 - 04.2020
  • Counted narcotics daily during shift change to ensure count was accurate.
  • Held daily meetings regarding previous shift events.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Administered prescribed drugs to high-volume patient caseload.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
  • Called doctors to schedule doctor appointments for residents.
  • Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
  • Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.


Medication Aide

GARDEN ESTATES
04.2018 - 11.2019
  • Counted narcotics daily to ensure correct count and safety of medication.
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.
  • Supported the nursing staff with essential tasks, streamlining the overall care process.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Created employee schedules.
  • Performed concierge duties on an as needed basis.

Customer Service Representative

Humana Medical Insurance
01.2017 - 02.2018
  • Verified member Insurance and answered any questions pertaining to benefits.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Proficient in CI, doing demographic changes as well as PCP changes both in and out of network.
  • Used ARGUS to perform prescription overrides.
  • Priced medications for members and ordered them if needed.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cashier

H-E-B
04.2015 - 10.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - Pharmacy Technician

Ashworth College
10.2022

High School Diploma -

Richard King High School
Corpus Christi, TX
01.2014

Skills

  • Customer service
  • Attention to detail
  • Data entry
  • Medication dispensing
  • HIPAA regulations
  • Insurance billing
  • Team collaboration
  • Inventory management
  • Record keeping
  • Critical thinking
  • Active listening
  • Computer proficiency

Certification

  • Certified Pharmacy Technician (CPhT)
  • July 2021 to February 2027

Timeline

Certified Pharmacy Technician

Walgreens
11.2024 - 03.2025

Certified Pharmacy Technician

Walgreens
11.2021 - 03.2022

Medication Aide/Caregiver

Élan Corpus Christi
11.2019 - 04.2020

Medication Aide

GARDEN ESTATES
04.2018 - 11.2019

Customer Service Representative

Humana Medical Insurance
01.2017 - 02.2018

Cashier

H-E-B
04.2015 - 10.2015

No Degree - Pharmacy Technician

Ashworth College

High School Diploma -

Richard King High School

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