Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Boyce

Lincoln,RI

Summary

Hardworking, organized, Airport Operations professional Hardworking, organized Airport professional committed to providing highest levels of airfield safety and efficiency. Team player providing instructions on airfield operations. Knowledgeable in FAA regulations and air traffic control regulations. Operates well in both individual and team capacities while maintaining a work ethic to drive company objectives. Reliable worker with good communication, time management and computer skills.

Overview

5
5
years of professional experience

Work History

Operations Associate

American Airlines
10.2022 - Current
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Developed relationships with key personnel at airports such as security personnel and air traffic controllers
  • Monitored arrival, parking, refueling, loading and departure of all aircraft
  • Continuously monitored product availability status and updated customers on possible delays in delivery times.
  • Prepared detailed reports regarding operational activities on a daily basis.
  • Posted visual display boards and status boards.
  • Utilized advanced problem-solving techniques to identify root causes of operational issues quickly.
  • Maintained flight records and updated computer systems with accurate information in a timely manner.
  • Coordinated with airline personnel regarding arrival and departure times and gate assignments.

Feet Service Agent

American Airlines
08.2022 - Current


  • Performed aircraft servicing duties such as towing, marshalling, and de-icing with a focus on safety and accuracy.
  • Assisted in baggage handling including sorting and loading and unloading from conveyor systems.
  • Utilized a variety of tools such as forklifts, tractors, tugs, belt loaders, pallet jacks. to move freight on ramps safely.

Department Manager

Stop & Shop
06.2018 - 03.2021


  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization.
  • Delivered excellent customer service, driving quality shopping experiences.
  • Demonstrated exceptional problem solving skills in resolving customer complaints and issues.
  • Maintained interaction with senior management to measure goal achievement and determine areas of improvement.
  • Assisted customers with inquiries related to products and services offered in the department.
  • Handled escalated customer issues, driving customer satisfaction and repeat business.
  • Created weekly schedules based on predicted staffing needs, budgets and employee requests.
  • Resolved conflicts and disciplinary issues within the department.
  • Maintained calm demeanor and professionally managed issues in accordance with company standards.
  • Collaborated with other departments to effectively resolve inter-departmental conflicts.

Education

High School Diploma -

LaSalle Academy
Providence, RI
06.2018

Skills

  • Safety Procedures
  • Operational Reporting
  • Coordinate Communications
  • Complex Problem Solving
  • Flight Operations Records
  • Baggage Coordination
  • Flight Log Updates

Timeline

Operations Associate

American Airlines
10.2022 - Current

Feet Service Agent

American Airlines
08.2022 - Current

Department Manager

Stop & Shop
06.2018 - 03.2021

High School Diploma -

LaSalle Academy

Similar Profiles

CREATE PROFILE
Julia Boyce