JULIA BRADLEY
Louisville,KY
Summary
Experienced professional with excellent written and verbal communication skills seeking a remote position. Proven track record in customer service and sales, starting from my early years in the fast food industry. Demonstrated growth by advancing to a management role during high school and continuing to build my career since 1985. My resume focuses on my most recent three positions, but I can provide additional prior work experience upon request.
Overview
24
24
years of professional experience
Work History
Remote Customer Service Representative
Logicmark
01.2021 - 09.2023
- Remote customer service representative/technical support for PERS devices
- Assisted V.A Reps and veterans with purchasing, installing, testing, use, and troubleshooting PERS devices
- Also assisted general public with these devices
- Entered purchase orders and emailed invoices
- Responded to voicemails and emails from V.A Reps and end users
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Consultant
The Willis Klein Companies
01.2011 - 12.2020
- Called on commercial end users
- Sold doors, frames, commercial hardware
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed and wrote key systems for many companies and universities
- Became certified in Dorma-Kaba/Best keying security program
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Front Desk Receptionist/Administrative Assistant
Taustine Eye Center
01.2000 - 12.2010
- Scheduled appointments, handled insurance verifications, scheduled surgeries, triaged priority of patients
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected co-payments, processed transactions and updated relevant records.
Education
High school diploma -
Springville High School
Springville, AL05.1987
Skills
- Zen Desk
- Zac
- Complaint resolution
- Account updating
- Scheduling
- Report creation
- Punctuality and reliability
- Clerical support
- Client relations
- Product knowledge
- Positive and professional
- Quality assurance controls
- Calm demeanor
- Inbound and outbound calling
- Grammar
- Microsoft Office Suite
- Email management
- Information security
- Account management
- Credit card payment processing
- Merchandise upselling
- 10-key
- Critical thinking
- Time management
- Typing proficiency
- Data entry
- Tracking complaints
- Project management
- Proofreading
- Product sales
- Multi-line telephone operations
- Conflict resolution
- Adaptive team player
- Call triaging
- Customer education
- Warranty service
- Script adherence
- Computer proficiency
- CRM software
- Live chat support
Additional Information
I, along with my husband of 30 years, help run a non-profit that takes wounded/disabled veterans, the terminally ill, and children deer and turkey hunting at no charge to them. We provide them with food, lodging, and a guide. We have been doing this for about 13 years, and it is our passion outside of our jobs. Most of our free time is spent at the camp either helping with the hunts, or working on the farm during the off season. I also run the social media for the group, as well as do public speaking and outdoors shows on behalf of our organization. We normally take over 100 hunters per year at camp.
Timeline
Remote Customer Service Representative
Logicmark
01.2021 - 09.2023
Sales Consultant
The Willis Klein Companies
01.2011 - 12.2020
Front Desk Receptionist/Administrative Assistant
Taustine Eye Center
01.2000 - 12.2010
High school diploma -
Springville High School