JULIA BRADLEY
Remote Customer Service
Louisville,KY
Summary
Experienced professional with excellent written and verbal communication skills seeking a remote position. Proven track record in customer service and sales, starting from my early years in the fast food industry. Demonstrated growth by advancing to a management role during high school and continuing to build my career since 1985. My resume focuses on my most recent three positions, but I can provide additional prior work experience upon request.
Overview
35
35
years of professional experience
Work History
Remote Customer Service Representative
Logicmark
Louisville, KY
01.2021 - 09.2023
- Remote customer service representative/technical support for PERS devices. High volume incoming and outgoing calls.
- Assisted V.A Reps and veterans with purchasing, installing, testing, use, and troubleshooting PERS devices
- Also assisted general public with these devices
- Entered purchase orders and emailed invoices
- Responded to voicemails and emails from V.A Reps and end users
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Consultant
The Willis Klein Companies
Louisville, KY
01.2011 - 12.2020
- Called on commercial end users
- Sold doors, frames, commercial hardware
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed and wrote key systems for many companies and universities
- Became certified in Dorma-Kaba/Best keying security program
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Stayed knowledgeable on latest commercial hardware and security keying innovations and technological advancements through continuous training.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Front Desk Receptionist/Administrative Assistant
Taustine Eye Center
Louisville, KY
01.2000 - 12.2010
- Scheduled appointments, handled insurance verifications, scheduled surgeries, triaged priority of patients
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected co-payments, processed transactions and updated relevant records.
Education
High school diploma -
Springville High School
05.1987
Skills
- Zen Desk
- Zac
- Punctuality and reliability
- Client relations
- Product knowledge
- Positive and professional
- Inbound and outbound calling
- Microsoft Office Suite
- Time management
- Typing proficiency
- Project management
- Multi-line telephone operations
- Conflict resolution
Customer service
Contact
Louisville, KY 40258
Education
Springville, AL
Timeline
Remote Customer Service Representative
Logicmark
01.2021 - 09.2023
Sales Consultant
The Willis Klein Companies
01.2011 - 12.2020
Front Desk Receptionist/Administrative Assistant
Taustine Eye Center
01.2000 - 12.2010
High school diploma -
Springville High School