Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Julia Brannen

Dunedin,FL

Summary

Dynamic hospitality professional with extensive experience at Outback Steakhouse, progressing from server to key manager. Demonstrated ability to enhance guest satisfaction and drive repeat patronage through expertise in point-of-sale systems and exceptional customer service. Proven leadership in staff training and service optimization, with strong skills in upselling and task prioritization. Dedicated to leveraging industry knowledge to elevate overall dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Black Rock Pizza
Kihei, HI
06.2023 - 12.2024
  • Provided exceptional service to a high volume of daily customers, with an average of 8-10 tables per section.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Informed customers of daily specials and signature menu items, suggesting popular appetizers, specialty drinks, and desserts to boost sales.

Bartender

Outback Steakhouse
Kihei, HI
07.2018 - 02.2023
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.

Key Manager

Outback Steakhouse
Kihei, HI
07.2018 - 02.2023
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Provided leadership, guidance, and assistance to staff members.
  • Trained, managed and motivated employees to promote professional skill development.
  • Delegated work to staff, setting priorities and goals.
  • Confirmed guest satisfaction by monitoring ticket time and quality standards for each meal.

Line Cook

Outback Steakhouse
Kihei, HI
07.2018 - 02.2023
  • Kept stations stocked and ready for use to maximize productivity.
  • Made meals in accordance with company standards and requirements.
  • Cooked multiple orders simultaneously during busy periods.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Communicated effectively with other staff members regarding orders and menu changes.

Server

Outback Steakhouse
Kihei, HI
07.2018 - 02.2023
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Informed customers of daily specials and signature menu items.
  • Took orders from customers accurately and in a timely manner.
  • Trained new employees to perform duties.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

High School Diploma -

Dunedin High School
Dunedin, FL
06-2018

Some College (No Degree) -

University of Hawaii - Maui
Kahului, HI

Skills

  • Task prioritization
  • Positive and professional
  • Effective customer upselling
  • Server training
  • Strong work ethic
  • Point of sale operation
  • Quality control
  • Exceptional customer service

Certification

  • ServSafe Certified

References

References available upon request.

Timeline

Server

Black Rock Pizza
06.2023 - 12.2024

Bartender

Outback Steakhouse
07.2018 - 02.2023

Key Manager

Outback Steakhouse
07.2018 - 02.2023

Line Cook

Outback Steakhouse
07.2018 - 02.2023

Server

Outback Steakhouse
07.2018 - 02.2023

High School Diploma -

Dunedin High School

Some College (No Degree) -

University of Hawaii - Maui

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Julia Brannen