JULIA BRITO
Aransas Pass
Summary
Seasoned small business owner with several years of experience in operations management, business strategy and financial management and organization. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. I'm looking forward to learning new things an expand my knowledge in different areas of my career. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
21
21
years of professional experience
Work History
Customer Care Representative
ContinuumGlobal
11.2024 - Current
Owner/Cleaning Contractor
Myself
01.2020 - Current
- Managed daily operations of business
- Developed strategic plans to increase profitability and efficiency
- Identified new opportunities for growth
- Oversaw budgeting and financial management
- Formed and sustained strategic relationships with clients
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Identified new opportunities for growth, expansion, and diversification
In Home Healthcare
Sacred Heart
08.2013 - 11.2018
- Managed medication schedules, ensuring proper administration and adherence to doctor''s orders.
- Facilitated communication between patients and healthcare providers, advocating for their needs and preferences.
- Increased mobility for patients through assistance with transfers, ambulation, and exercises prescribed by therapists.
- Developed strong rapport with patients and families, fostering trusting relationships for optimal care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Oversaw appointment scheduling for medical visits or therapy sessions while also providing transportation assistance if necessary.
- Transported clients for medical and personal outings.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Improved patient well-being by providing compassionate and attentive personal care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Paid attention to detail while completing assignments.
Call Agent
Just Energy
09.2011 - 01.2012
- Completed connections between callers, departments and professionals
- Used reference files to answer simple questions about client business
- Participated in team meetings to discuss strategies for improving customer experience
- Documented processes for handling different types of customer inquiries
Office Assistant
Just Energy
06.2011 - 09.2011
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
- Answered telephones, directed calls, and took messages
- Answered phone calls and directed them to appropriate personnel
- Organized and scheduled meetings and appointments for management
- Provided customer service, addressing inquiries and resolving issues promptly
Floor Associate/register
Dollar Tree
01.2004 - 06.2004
- Greeted customers and answered their questions about product availability, prices, and use
- Assisted customers with locating merchandise in the store
- Maintained high standards of customer service during all interactions
Education
High School Diploma -
El Campo High School
El Campo, TX05.2003
Skills
- Good with people
- Business Management
- Effectively communicating
- Leadership skills
- Call logging
- Problem resolution
- Phone etiquette
- Call handling
- Relationship building
- Empathy and patience
- Customer service
- Call center experience
Timeline
Customer Care Representative
ContinuumGlobal
11.2024 - Current
Owner/Cleaning Contractor
Myself
01.2020 - Current
In Home Healthcare
Sacred Heart
08.2013 - 11.2018
Call Agent
Just Energy
09.2011 - 01.2012
Office Assistant
Just Energy
06.2011 - 09.2011
Floor Associate/register
Dollar Tree
01.2004 - 06.2004
High School Diploma -
El Campo High School