Julia Brito
Aransas Pass,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
3824 Cedar Springsroad, TX
09.2024 - 10.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Ran insurance
- Process payments
- Ordering Prescription's
- Fixing shipment issues
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Everisepc
Pine Island, FL
11.2024 - 05.2025
- Helped with dispute, grivegrievances
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ordered prescriptions
- Ran insurance for members
- Transferred callers to other locations
IN HOME HEALTHCARE
Sacred Heart Health System
Corpus Christi, TX
02.2011 - 07.2016
- Administered medication according to instructions from physician or nurse.
- Maintained accurate records of client care services provided on a daily basis.
- Observed any changes in behavior or physical condition of the client and reported them to supervisor.
- Helped maintain a safe environment by removing tripping hazards, checking smoke detectors and providing assistance with walking aids if needed.
- Transported patient to medical appointments using wheelchair or motorized scooter when necessary.
- Utilized infection control protocols while performing tasks within the home setting.
- Prepared meals for the patient according to dietary requirements specified by doctor or nutritionist.
- Accompanied patients on errands such as grocery shopping or trips to the post office.
- Provided emotional support to families dealing with illness of loved one.
- Ensured that all safety standards are met while providing care in the home setting.
- Performed light housekeeping duties such as changing linens on beds and cleaning bathrooms.
- Assisted clients with bathing, dressing, and incontinence care.
- Assisted with client personal care needs to foster independence and well-being.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Helped client with medication self-administration.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Delivered high level of assistance with cooking, meal preparation, and shopping.
- Transported individuals to medical appointments and assisted with errands.
- Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Office Administration Assistant
Just Energy L.P
Corpus Christi, TX
01.2010 - 05.2011
- Ordering office supplies and equipment as needed.
- Assisting with onboarding of new employees including setting up accounts and access rights.
- Performing data entry tasks into various databases when needed.
- Creating presentations, reports, spreadsheets, forms and other documents in Microsoft Office Suite.
- Proofreading drafts of documents prior to finalizing them.
- Answering telephones and directing calls to appropriate staff members.
- Maintaining calendars for multiple staff members simultaneously.
- Organizing and maintaining filing systems, both manual and electronic.
- Updating customer information in the database system.
- Greeting clients or visitors as they enter the office.
- Inputting time sheets into payroll system on a weekly basis.
- Answered and directed phone calls to appropriate staff members.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
High School Diploma -
El Campo High School
El Campo, TX05-2003
Skills
- Customer service
- Payment processing
- Prescription ordering
- Dispute resolution
- Insurance verification
- Data entry
- Microsoft Office
- Customer relationship management
- Communication skills
- Time management
- Account updating
- Order processing
- Data collection
- Refunds processing
- Credit adjustments
- Credit card payment processing
- Live chat support
- Typing [number] wpm
- Microsoft outlook
- Call center operations
- Technical support
Languages
English
Professional
Timeline
Customer Service Representative
Everisepc
11.2024 - 05.2025
Customer Service Representative
Continuum Global Solutions
09.2024 - 10.2025
IN HOME HEALTHCARE
Sacred Heart Health System
02.2011 - 07.2016
Office Administration Assistant
Just Energy L.P
01.2010 - 05.2011
High School Diploma -
El Campo High School
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