Julia Brooks
Pharmacy Technician
Lytton,IA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Community Pharmacy
Lake City, IA
04.2021 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Assistant Store Manager
Dollar General
Laurens, IA
03.2019 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Sales Associate
Dollar General
Pocahontas, IA
08.2018 - 03.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
Cashier
Casey’s General Store
Pomeroy, IA
12.2016 - 08.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Diploma - Accounting
Pocahontas Area Middle/ High School
Pocahontas, IA01.2019
Skills
- Detail-Oriented
- Bulk Medicine Pre packing
- Storage Maintenance and Security
- Inventory Management
- Data Entry
- HIPAA Compliance
- Medical Insurance Claims Processing
- Customer Service
- Prioritization and Organization
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Community Pharmacy
04.2021 - Current
Assistant Store Manager
Dollar General
03.2019 - 04.2021
Sales Associate
Dollar General
08.2018 - 03.2019
Cashier
Casey’s General Store
12.2016 - 08.2018
Diploma - Accounting
Pocahontas Area Middle/ High School
- CPhT - Certified Pharmacy Technician
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