Summary
Overview
Work History
Education
Skills
Desire to attain APICS certification
Additional Information
Timeline
OfficeManager
Julia Brown

Julia Brown

Belton,TX

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings over fifteen years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

19
19
years of professional experience

Work History

Office Manager

Dubois Furniture
Temple, TX
06.2019 - 03.2020
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Effectively located merchandise across various stores to address customer needs.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Logged reports, expenses, receipts, and sales in company database.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Trained new employees on administrative procedures, company policies and performance standards.

Business Owner/Operator

Self-employed
Gatesville, TX
12.2016 - 12.2017
  • Served as principal stakeholder over organization's complete operations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Trained and coached new and existing employees to boost staff productivity.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Trained and motivated employees to perform daily business functions.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Increased sales by 40% over previous owner's best year.

Client Services Professional

H&R Block
Temple, TX
12.2015 - 04.2016
  • Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed master calendar by scheduling and confirming appointments.
  • Awarded best Customer Service Professional for Temple Region.

Manufacturing Technical Training Coordinator

Laerdal Medical
Gatesville, TX
10.2008 - 08.2015
  • Quality Team Member
  • ISO 90001 Internal Quality System Audits
  • Designed Top 10 Training System per ISO Auditor
  • Create, Develop and Maintain Training System
  • Performed over 30 Curriculum Needs Analysis
  • Design, Develop and Deliver Training & Delivered over Orientations
  • Administrate Training Data Base
  • Use Outlook to schedule meetings and book facilities
  • Proficient use of Microsoft Office Applications
  • CAPA Team Member
  • Lead 6 Sigma Improvement Team
  • Lead team to achieve over 180 improvement projects plant wide.

Shipping Coordinator

Laerdal Medical
Gatesville, TX
10.2006 - 10.2008
  • Point of contact between Sales and Manufacturing
  • Determine Lead Times and give expected delivery dates
  • ERP & SAP Systems
  • Expedite Shipping to meet customer requirements by adjusting product flow.
  • Decreased Lead Times by 20 %.
  • Agile
  • Data Analysis
  • Access

Supervisor

Laerdal Medical
Gatesville, TX
10.1999 - 10.2006
  • Streamlined operations to improve process efficiency.
  • Interviewed, hired and trained new employees for production positions.
  • Performed Performance Evaluations.
  • Mentored newly hired employees on operating equipment and safety and developed training documents to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Plan production of painted parts to meet customer requirements.
  • Communicate production needs and lead times.
  • Partner with other production areas.
  • Communicate department KPI.
  • Oversee quality inspection of completed parts.
  • Inventory management.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts

Painter

Laerdal Medical
Gatesville, TX
11.1998 - 12.1999
  • Paint Medical Trauma Modules
  • Medical terminology
  • Create process documents and patterns
  • Inventory counts
  • Meet production goals
  • Follow Safety Guidelines
  • Train new employees

Education

No Degree - Commercial And Advertising Art

Moorpark College
Moorpark, CA
1985

High School Diploma -

Simi Valley High School
Simi Valley, CA
06.1974

Skills

  • Coordinate supply of inventory
  • Expedite and troubleshoot material shortages
  • Coordinate corrective actions
  • Seek opportunities for continuous improvement
  • Support inventory accuracy goals and KPI
  • Inventory Transactions
  • Coordinate outgoing orders internally and externally
  • Advanced Microsoft Office Excel, Pivot Tables and Charts
  • Expert in use of Microsoft Office Power Point

Desire to attain APICS certification

Having already developed many of the skills required for APICS certification I would be proactive about achieving this certification.

Additional Information

I have the equivalent to a bachelors degree achieved through on-the-job training.

I have completed the following continuing education courses through Seminars and self-learning courses.

  • Project Management
  • Time Management
  • 7 Habits of Highly Successful People
  • Leadership
  • Public Speaking

In my spare time I enjoy lake life with my family and anything to do with horses!


Timeline

Office Manager

Dubois Furniture
06.2019 - 03.2020

Business Owner/Operator

Self-employed
12.2016 - 12.2017

Client Services Professional

H&R Block
12.2015 - 04.2016

Manufacturing Technical Training Coordinator

Laerdal Medical
10.2008 - 08.2015

Shipping Coordinator

Laerdal Medical
10.2006 - 10.2008

Supervisor

Laerdal Medical
10.1999 - 10.2006

Painter

Laerdal Medical
11.1998 - 12.1999

No Degree - Commercial And Advertising Art

Moorpark College

High School Diploma -

Simi Valley High School

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Julia Brown