Julia Brown
Ogdensburg,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Corporate Compliance/ Quality Assurance Assistant
United Helpers
08.2022 - 11.2023
- Improved product quality by conducting thorough inspections and identifying defects in early stages of production.
- Assisted in the development of new testing procedures for enhanced product performance and reliability.
- Collaborated with cross-functional teams to identify areas for process improvement and implement corrective actions.
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
- Completed Organizational Audits and reported trending and outcome percentages.
- Completed department tracking for PRN Medication and SCIP-R use.
- Organized and filed all documents in the Corporate Compliance Department and Quality Assurance Department.
- Organized and help create investigations for staff and program members involved on a situational basis.
- Trained new QA assistants on company processes, policies, and inspection techniques, enhancing overall team efficiency.
- Completed all team meeting minutes.
- Completed edits on documents as documents are given.
- Organized and scheduled meetings.
- Gathered documentation for Investigations as needed.
Staff Development Specialist
United Helpers
03.2020 - 08.2022
- Enhanced staff development by designing and implementing comprehensive training programs.
- Streamlined onboarding processes for new employees, resulting in shorter time to full productivity.
- Evaluated employee performance and identified areas for improvement, leading to increased efficiency and job satisfaction.
- Collaborated with management to assess organizational needs and develop targeted training solutions.
- Conducted regular workshops and seminars on various professional development topics, enhancing employee skill sets.
- Assisted in the creation of customized training materials tailored to specific job roles and responsibilities.
- Developed e-learning modules that allowed employees to access training resources at their convenience, increasing overall participation rates.
- Improved employee retention by fostering a supportive learning environment and addressing individual skill gaps.
- Scheduled and coordinated staff development events such as conferences, webinars, and guest speaker presentations.
- Implemented a mentorship program that paired experienced employees with newer hires, promoting collaboration and knowledge sharing.
- Monitored progress of staff through ongoing assessments, providing constructive feedback for continuous improvement.
- Partnered with external vendors and industry experts to deliver specialized training sessions, broadening employee knowledge base.
- Led the revamp of outdated training materials, ensuring content was up-to-date with current industry standards.
- Analyzed data from post-training evaluations to identify trends and make necessary adjustments to future trainings.
- Oversaw the administration of employee training records, ensuring compliance with industry regulations and company policies.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
- Built and maintained professional relationships with vendors and suppliers.
- Developed lesson plans, instructional materials and written practice tests for Person Centered Planning and Putting People First training courses.
- BLS Instructor Certified and taught the BLS Course to employees.
- SCIP-R Instructor Certified and taught SCIP-R Course to employees.
- Completed Organizational Audits
Habilitation Coordinator
United Helpers
07.2017 - 08.2020
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated with human resources department to handle payroll and personnel databases.
- Inventoried and ordered office supplies to maintain availability of products.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to frontline staff to step in to assist with various tasks whenever employee was absent or at lunch.
- Completing staff orientation and 90 day orientation training.
- Educated staff on person centered language and working with person's with developmental disabilities.
Evening Residential Supervisor
United Helpers
07.2015 - 08.2020
- Improved resident satisfaction by consistently providing exceptional care and addressing individual needs.
- Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
- Maintained accurate records of resident progress, incidents, and other relevant information in compliance with regulatory requirements.
- Implemented effective communication strategies among staff members to foster a cohesive work environment focused on delivering high-quality care.
- Reduced turnover rates by implementing employee recognition programs and fostering a positive workplace culture.
- Conducted regular assessments of facility conditions to identify areas needing maintenance or improvement, ensuring optimal living conditions for residents.
- Streamlined administrative processes by instituting efficient recordkeeping systems and protocols for improved organization and accessibility.
- Ensured adherence to all federal, state, and local regulations governing residential facilities through consistent monitoring and timely updates to policies as needed.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Facilitated open lines of communication between residents'' families and staff members to keep them informed regarding their loved ones'' progress in the program.
- Organized recreational activities for residents that promoted socialization, physical activity, and overall well-being within the community setting.
- Cultivated partnerships with local businesses and organizations to increase awareness of the residential program and expand the range of support services available to residents.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Created a welcoming atmosphere within the residential community by organizing events and celebrations that fostered positive relationships among residents, staff members, and families.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Promoted positive relations between residents and staff.
- Provided crisis management and intervention during emergency situations.
- Responded to student inquiries and concerns, offering support and guidance.
- Collaborated with residential team to maximize effective and efficient operations.
- Promoted culture of respect and understanding among students.
- Developed, implemented and monitored residential policies and procedures.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Supervised student employees and provided feedback on performance.
- In charge of the Evening shift and the flow.
- Ensuring all duties are met for the shift and all areas are completed included job duties and documentation, along with person centered care for program members.
Medication Certified- Direct Support Professional
United Helpers
07.2008 - 07.2015
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Direct Support Professional
United Helpers
11.2006 - 07.2008
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Education
High School Diploma -
Morristown Central School
Morristown, NY06.2008
Skills
- Multitasking
- Organizational skills
- Training abilities
- Note taking
- Adaptability
- Problem-solving abilities
- Documentation Preparation
- Data Collection
- Document Management
- Administrative Leadership
- Documentation and Recordkeeping
Certification
BLS Instructor- AED/CPR certified
Timeline
Corporate Compliance/ Quality Assurance Assistant
United Helpers
08.2022 - 11.2023
Staff Development Specialist
United Helpers
03.2020 - 08.2022
Habilitation Coordinator
United Helpers
07.2017 - 08.2020
Evening Residential Supervisor
United Helpers
07.2015 - 08.2020
Medication Certified- Direct Support Professional
United Helpers
07.2008 - 07.2015
Direct Support Professional
United Helpers
11.2006 - 07.2008
High School Diploma -
Morristown Central School
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