Summary
Overview
Work History
Education
Languages
Affiliations
Timeline
Generic

Julia Caceres

Seattle,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

NuWest Temporary Staffing (Swedish)
Seattle, WA
08.2023 - Current
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Excelled in exceeding daily credit card application goals.
  • Epic
  • Schedule and Reschedule app. Fax, Scan, My Chart
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Vital Statistics ( Birth /Death certificate)
  • Resolved customer information / complaints

Customer Service Representative III

Public Health Department (COVID-19 Screener)
Auburn, WA
09.2020 - 06.2022
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Greeted, guided and offered assistance to patients and visitors.
  • Documented data in designated system to present to client upon request.
  • Offered protective masks and face shields to guests.
  • Restocked supplies and cleaned equipment between patients.
  • Created and oversaw training courses focused on team and community education.
  • Completed day-to-day duties accurately and efficiently.
  • Delivered products to customer locations on time.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.
  • Scheduled/Registered and Triaged patients
  • Collected patient insurance for billing
  • Utilized Solo
  • Speak Spanish
  • Epic
  • Provided education and resources to those identified as close contacts of people with COVID-19.

Customer Service Cashier

Micro Loans NW
Kent, WA
11.2017 - 10.2019
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Processed credit card transactions accurately and efficiently.
  • Informed customers of in-store promotions or pricing specials.
  • Scanned items and checked pricing on cash register for accuracy.
  • Assisted customers with locating merchandise within the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Welcomed customers, offering assistance to help find store items.
  • Resolved customer complaints in a professional manner.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Balanced cash drawers at the end of each shift.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Answered customers' questions and provided information on store procedures or policies.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained work area and kept cash drawer organized.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Complied with all health and safety regulations while performing job duties.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Operated cash registers to process payments for goods and services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Demolition Laborer

Mr Jerry
Seattle, WA
07.1991 - 06.2018
  • Maintained a clean worksite by disposing of trash regularly throughout the day.
  • Operated equipment with strong focus on safety and ground communication.
  • Removed debris from job sites to designated areas for disposal or recycling.
  • Moved large objects manually or with assistance from machines like forklifts or cranes.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Prepared surfaces prior to demolition by removing existing fixtures and coverings safely.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Gathered, loaded, and transported site debris.
  • Operated overhead lifts to move heavy and bulky work materials.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Completed day-to-day duties accurately and efficiently.

Education

GED -

Bell Garden High
Bell Gardens, CA
03-1980

Languages

Spanish
Native/ Bilingual

Affiliations

  • Volunteer/non profit leadership
  • Cross culture experience
  • Practice social group
  • Motivator, Passion to work with others
  • Tackling the problem
  • Self-Regulation ability to control or redirect dispute impulse
  • Empathy , understand the needs of others

Timeline

Customer Service Representative

NuWest Temporary Staffing (Swedish)
08.2023 - Current

Customer Service Representative III

Public Health Department (COVID-19 Screener)
09.2020 - 06.2022

Customer Service Cashier

Micro Loans NW
11.2017 - 10.2019

Demolition Laborer

Mr Jerry
07.1991 - 06.2018

GED -

Bell Garden High

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Julia Caceres