Julia Cano
Lubbock,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. 15 years of proven experience delivering exceptional customer care. Strong work ethic and effective communication skills. Actively seeking an opportunity to apply honed expertise and contribute to a dynamic new atmosphere.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Nurse/Medication Aide
Brookdale Senior Assistant Living
Lubbock, TX
11.2021 - 10.2023
- Administer medications per prescription guidelines, ensuring precise dosages.
- Enabled a supportive environment for patients through effective communication
- Assisted patients with daily living activities, including bathing, dressing, and grooming
Customer Service Representative
Jones and Lowe Agency Inc.
Brownfield, TX
03.2021 - 11.2021
- Performed administrative duties, such as filing, scanning, faxing, and copying documents.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
Sales Associate
Bath & Body Works
Lubbock, TX
10.2018 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assessed customer needs, managed returns, exchanges, and refunds in accordance with store policy.
CNA/Bereavement Coordinator
Area Community Hospice
Plainview, TX
10.2016 - 06.2018
- Provided companionship care and assisted with daily living tasks.
- Ensured prompt responsiveness to any needs or concerns expressed by patients or family members.
- Collaborated with funeral directors and community organizations to coordinate memorial events honoring deceased loved ones, and provided resources for those grieving.
Assistant Store Manager
Brady's Dairy Queen
Brownfield, TX
09.2006 - 02.2012
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Improved store efficiency through effective inventory management, reducing stock discrepancies, and ensuring product availability.
- Managed daily store operations with attention to detail, including opening and closing procedures, cash handling, and maintaining organization throughout the store.
- Consistently met or exceeded monthly sales targets.
Education
Certification - Nursing Assistant
South Plains College
Levelland, TX10-2015
Skills
- Creativity/Curiosity
- Strategic Problem-Solving Skills
- Effective Communication Skills
- Critical thinking
- Empathy and compassion
- Adaptability
- Leadership
- Teamwork and collaboration
- Emotional intelligence
- Crisis Management
Certification
- Certification for Nurse Aide. Issued date: 12/2015.
Timeline
Certified Nurse/Medication Aide
Brookdale Senior Assistant Living
11.2021 - 10.2023
Customer Service Representative
Jones and Lowe Agency Inc.
03.2021 - 11.2021
Sales Associate
Bath & Body Works
10.2018 - 06.2019
CNA/Bereavement Coordinator
Area Community Hospice
10.2016 - 06.2018
Assistant Store Manager
Brady's Dairy Queen
09.2006 - 02.2012
Certification - Nursing Assistant
South Plains College
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