Julia Cardenas
Texas City,TX
Summary
Experienced in customer service and administrative roles for over 8 years. Excel in adapting to various work environments and highly motivated to deliver exceptional results. Demonstrated strong work ethic and commitment to exceeding expectations. Adept at handling diverse tasks efficiently, strive to contribute positively to any team.
Overview
9
9
years of professional experience
Work History
Business Office Manager
The Meridian Retirement Home
Galveston, TX
07.2024 - 06.2025
- Streamlined office procedures to enhance operational efficiency and reduce processing time.
- Managed budgetary allocations, ensuring optimal resource utilization and cost control.
- Supervised administrative staff, providing guidance and fostering a collaborative team environment.
- Developed and implemented policies that improved workflow consistency and compliance with regulations.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
Human Resources
The Meridian Retirement Home
Galveston, TX
01.2023 - 07.2024
- Assist in planning, developing, organizing, implementing, evaluating, and directing the HR department. (e.g., developing HR policy manuals, employee job descriptions, performance evaluations, etc.) Develop and maintain written job descriptions Recommend to the administrator the number and level of personnel to be employed. Review all requests from department directors for new or replacement personnel, fill requests as approved, and arrange interviews, appointments, Assist in determining departmental staffing, evaluate employee performances, and make recommendations to the administrator concerning wage and salary adjustments, hiring, terminations, transfers, etc.
Receptionist
The Meridian Retirement Home
Galveston, TX
05.2022 - 01.2023
- This position's responsibilities includes answering and screening phone calls, screening employee and visitors temperature. Conducting and documenting COVID-19 testing for employees and other duties as assign by Supervisor. Knowledge of microsoft words and excel is a plus. The right person for this position must have a great customer service and phone etiquette.
Office Assistant/Receptionist
Galveston Insurance Associates
Galveston, TX
06.2016 - 12.2019
- Daily Task include sending standard letters to clients, opening incoming mail and scanning into our system, daily emails, calling clients as well as companies, back up the front desk when on lunch break and when out, as well as daily customer service.
Education
High School Diploma -
Ball High School
Galveston, TXSkills
- Microsoft 2010, Excell 2010, Powerpoint 2010
- Pitney Bowes mail mechine
- Cannon scanning mechine
- Payroll
- Human Resources
- Attendance On Demand Software
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
Timeline
Business Office Manager
The Meridian Retirement Home
07.2024 - 06.2025
Human Resources
The Meridian Retirement Home
01.2023 - 07.2024
Receptionist
The Meridian Retirement Home
05.2022 - 01.2023
Office Assistant/Receptionist
Galveston Insurance Associates
06.2016 - 12.2019
High School Diploma -
Ball High School