Julia Carter
Wellpinit
Summary
Proven leader with extensive experience at Arby's, adept in customer service and money handling. Enhanced customer satisfaction and financial accuracy through strategic improvements and team collaboration. Skilled in problem-solving and organizational skills, achieving notable business growth. Demonstrates strong decision-making and active listening, fostering a positive and efficient work environment.
Overview
2022
2022
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arby's
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Spokane Tribal Celebration Security
Spokane Tribe Of Indians
09.2007 - 09.2021
- Enforced strict adherence to Tribal Law Enforcement regulations during Spokane Tribal Celebrations.
- Demonstrated reliability by consistently arriving on time and fulfilling daily commitments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
Education
Associate Of Arts - General Studies
Spokane Falls Community College
Spokane, WASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Organizational skills
- Multitasking
- Active listening
Certification
Manger ServSafe, Foodhandlers
Additional Information
Paradigm shift Leadership Cohorts classes
Multiple Fred Pryor Seminars
Timeline
Spokane Tribal Celebration Security
Spokane Tribe Of Indians
09.2007 - 09.2021
Assistant Manager
Arby's
Associate Of Arts - General Studies
Spokane Falls Community College
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