Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julia Carvalho

Durham,NC

Summary

Highly accomplished and results-oriented business development professional with a proven track record of driving sales and cultivating strong customer relationships. Committed to fostering business growth, forging strategic partnerships, and delivering exceptional customer service. Seeking exciting opportunities to leverage my skills and make valuable contributions to the success of a dynamic organization.

Overview

5
5
years of professional experience

Work History

Business Development Assistant Manager

Hendrick Chevrolet Buick GMC Southpoint
08.2023 - Current
  • Customer Relationship Management: I established and maintained strong customer relationships, ensuring exceptional buying experiences and fostering repeat business.
  • Sales Support: I actively supported the sales team by generating high-quality leads, conducting effective follow-ups with potential buyers, and assisting in closing deals.
  • Lead Generation: My strategic approach to lead generation resulted in a steady flow of prospects, utilizing various channels including online marketing, events, and referrals.
  • Data Analysis: I harnessed data analytics to identify market trends and customer preferences, enabling data-driven decision-making and tailored sales strategies.
  • Team Leadership: As a team leader, I motivated and coached sales and business development professionals, fostering a culture of excellence and continuous improvement.
  • CRM Software: Proficient in CRM software, I effectively managed customer information, tracked interactions, and optimized sales processes.
  • Reporting: I created and presented detailed reports on sales performance, lead conversion rates, and other critical metrics, allowing for transparent performance assessment and informed decision-making.
  • Marketing and Promotion: I actively participated in marketing initiatives, from online advertising campaigns to organizing promotional events, contributing to increased brand visibility and customer engagement.

Business Development Representative

Hendrick Automotive Group
05.2021 - 08.2023
  • Effectively communicate with internet customers and prospects using their preferred methods of communication
  • Proactively manage internet sales leads, ensuring prompt responses to inquiries and providing accurate information on available stock and product performance
  • Maintain a comprehensive customer database to facilitate repeat business and foster long-term relationships
  • Ensure the website is consistently updated with current vehicle specifications and availability
  • Arrange appointments with interested buyers, facilitating test drives and smooth delivery of vehicles
  • Conduct transparent sales transactions, effectively communicating sales terms to consumers and reviewing sales with dealership management
  • Consistently meet and exceed store goals, while consistently generating high-quality appointments.

Guest Services Representative

BMW of Southpoint
04.2020 - 05.2021
  • Handled high-volume, multi-line telephone calls promptly and professionally, ensuring courteous and friendly customer service
  • Efficiently directed calls to the appropriate individuals and promptly recorded accurate messages
  • Guided clients to the relevant personnel or departments, ensuring smooth and seamless interactions
  • Assisted the office team with various administrative duties, including making phone calls, photocopying documents, and managing schedules
  • Maintained meticulous logs, including the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log
  • Fostered effective communication with the Sales/Service department, ensuring seamless coordination and cooperation
  • Generated daily reports, such as the Daily Update and Performance Metric, to provide valuable insights and track key Guest Services metrics
  • Cultivated a welcoming, positive, and joyful environment for clients, their families, and fellow team members
  • Upheld exceptional CSI (Customer Satisfaction Index) scores, consistently meeting or exceeding company standards.

Assistant Manager

Maui Spa & Wellness Center
01.2019 - 02.2020
  • Efficiently performed all front desk duties, including scheduling appointments and handling bookings
  • Effectively managed monthly schedules for the front desk staff and spa attendants, ensuring smooth operations
  • Demonstrated exceptional phone etiquette and greetings while managing incoming calls
  • Attentively listened to customers' needs and ensured their utmost satisfaction throughout their visit
  • Effectively communicated online bookings to therapists, ensuring their awareness of scheduled appointments
  • Successfully increased sales by implementing cross-selling strategies for products and services
  • Coordinated meetings with all spa teams to facilitate effective communication and collaboration
  • Conducted thorough checks to verify booking accuracy and ensure fair distribution of appointments among therapists
  • Provided comprehensive training to new front desk receptionists, ensuring their smooth integration into the team
  • Organized and coordinated various events, including yoga sessions, spa events, bridal events, and networking groups
  • Managed social media marketing efforts, including Facebook and Instagram, to promote the spa's services
  • Maintained a clean and inviting spa environment, upholding high cleanliness standards
  • Assisted in keeping the website up-to-date by adding specials and proofreading content
  • Demonstrated excellent customer service by calling clients to express gratitude for choosing the spa and inviting them to return
  • Accurately inputted data from smart waivers into the Booker system, ensuring proper record-keeping
  • Managed inventory for the reception area, including products, paperwork, and memberships
  • Arranged special accommodations for guests, ensuring their optimal satisfaction
  • Handled payment processing duties with precision, providing customers with accurate receipts and proper change.

Education

Boca Raton High School
Boca Raton, FL
05.2017

Skills

  • Business Development
  • Sales and Marketing
  • Negotiation and Strategic Planning
  • Relationship Building
  • Customer Service Excellence
  • Conflict Management
  • Bilingual (English/Portuguese)
  • Administrative Skills (Microsoft Office, Data Entry)
  • Team Building and Leadership
  • Inventory Management
  • Salesforce CRM Software

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Business Development Assistant Manager

Hendrick Chevrolet Buick GMC Southpoint
08.2023 - Current

Business Development Representative

Hendrick Automotive Group
05.2021 - 08.2023

Guest Services Representative

BMW of Southpoint
04.2020 - 05.2021

Assistant Manager

Maui Spa & Wellness Center
01.2019 - 02.2020

Boca Raton High School

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Julia Carvalho