Julia Carvalho
Henderson,United States
Summary
Honor student with strong multitasking abilities and flexibility in high-traffic environments. Skilled in leading teams of 10 or more, consistently guiding them to achieve success efficiently and on time. Forward-thinking professional with a proven leadership, planning, and problem-solving history. Skilled in collaborating with professionals to achieve challenging goals, motivating staff, and efficiently organizing resources. Possess a comprehensive understanding of ensuring coverage for all operational needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager/Acting Store Manager
Banter By Piercing Pagoda
Henderson , United States
2022.11 - Current
- Promoted from Key Sales Associate to Assistant Store Manager in 4 months; Acting Store Manager in 5 months
- Delivered excellent customer service and ensured customer satisfaction
- Managed returns, exchanges, daily counts, and bank deposits
- Maintained 11%+ in Extended Service Agreements, consistently
- Trained 4 new hires on customer interaction and jewelry presentation
- Managed shipments, paperwork, and item recalls
- Participated in conference calls and inventory pre-counts
- Pierced 500+ customers, including infants as young as 2 months
- Strong time management, multitasking, and communication skills
- Top performer in sales metrics within the Vegas district, consistently exceeding goals
- Successfully managed ear-piercing metrics
- Experienced in creating and managing schedules
Crew Member/Trainer
Tropical Smoothie
Henderson , United States
2022.02 - 2022.12
- Trained new employees, counted the money drawer daily
- Directing a team with organization and a plan
- Putting away our shipment orders during rushes, while making sure every customer has their order
- Cashier, taking orders and making sure the customer is satisfied with their needs
- Handling an upset customer and understanding the issue, making sure the issue is resolved and fixed.
Shift Leader
Dunkin' Donuts
Henderson , United States
2021.05 - 2021.10
- Became shift leader after two months of working and improving quickly
- Counting the money drawers daily, taking temps
- Customer service and satisfaction- helping a customer with their order to make sure it meets their needs and expectations
- Cashier
- Trained 3 people at once during rush hour so they're prepared for bigger orders
- Handled a shift of 10 people to direct them to their stations and led them throughout the day.
Education
Advanced Diploma -
Liberty Highschool
Las Vegas, NV05.2022
Skills
- Team leading experience
- Management experience
- Customer satisfaction
- Organization
- Time management
- Flexibility
- Multi-tasking
- Recruiting, Interviewing, Orientation, and Training
- Employee Performance Evaluations
- Product and service knowledge
- Sales Reporting and Growth
- Money Handling
Awards
- Advanced diploma
- Choir awards
- Principal awards
- A/B honors
Certification
- Food Handlers Card Exp. 2028
Timeline
Assistant Manager/Acting Store Manager
Banter By Piercing Pagoda
2022.11 - Current
Crew Member/Trainer
Tropical Smoothie
2022.02 - 2022.12
Shift Leader
Dunkin' Donuts
2021.05 - 2021.10
Advanced Diploma -
Liberty Highschool
- Food Handlers Card Exp. 2028
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