Julia Cassidy
Billerica,MA
Summary
Responsible and motivated employee ready to apply time management, organization, and education in the workplace. Offers the ability to handle challenging work, and a desire to take on new challenges.
Overview
9
9
years of professional experience
Work History
Case Manager
Pine Street Inn
Boston, MA
10.2023 - 03.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Counseled clients on available resources within the community that could help meet their needs.
- Monitored client progress through regular follow-up contacts.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in professional development activities related to case management best practices.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of clients.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Monitored and kept meticulous records of patient treatment plans.
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress.
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
- Provided direct in-house referrals.
- Consulted with staff on resolution of complex service issues.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Acted as consultant to community programs by interpreting regulations and policies.
- Mediated disputes between tenants and landlords when necessary to ensure a successful tenancy.
- Provided crisis intervention services when needed including emergency financial assistance, eviction prevention, mental health referrals.
- Conducted regular home visits with tenants to ensure they are maintaining the unit according to lease requirements.
- Provided emotional support and advocacy for vulnerable populations facing discrimination due to race, gender identity or sexual orientation.
- Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
- Facilitated weekly case management meetings with clients to review progress towards goals and provide additional support as needed.
- Maintained accurate records of client interactions utilizing a computerized database system.
- Referred client to appropriate community resources to obtain support for mental or physical illness.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Advocated for clients to resolve medical or personal crises.
- Collaborated with other professionals to assess client needs.
- Tracked client care and followed through to provide service effectiveness.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Provided information to access financial assistance, legal aid or housing.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Identified environmental challenges to client progress through interviews with clients.
- Counseled clients individually to assist recovery from illness and to adjust to life.
- Transported patients safely to social activities and doctors appointments via cab.
Alumnae Relations Chairwoman
Theta Phi Alpha Sorority
Salem, MA
01.2023 - 05.2023
- Coordinated posts, timelines and budgets for events.
- Developed a newly developed Facebook page for the alumnae.
- Worked with other students to coordinate events with alumnae.
- Planned and controlled my budget.
- Produced demographics for alumnae birthdays to be posted as well as senior spotlights.
Sisterhood Chairwoman
Theta Phi Alpha
Salem, MA
09.2021 - 05.2022
- Hosted events every week on campus.
- Inspired members to engage in sisterhood activities, improving participation and bonding within the chapter and school.
- Built a budget each semester that identified how much each supply would cost for each student at every event.
- Sent lists of supplies with specific dollar amounts to our treasurer at the start of each semester.
- Created and executed long-term strategic plans to make engaging events for the sorority.
- Hosted open events for the entire school during the weeks of recruitment.
- Carefully decorated and set up the rooms and presentations early before each event.
- Managed my committee for the year.
- Maintained positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Performed accounting or financial analysis.
- Reserved and managed meeting room availability.
Women's Recruitment
Greek Council
Salem, MA
09.2021 - 01.2022
- Planned and executed recruitment events to bring in new students.
- Booked spaces and maintained records for safekeeping for all recruitment events.
- Presented at info sessions and tabling events to promote recruitment and Greek Life.
- Collaborated with the recruitment chairwomen of both sororities on campus to raise numbers in Greek life on campus.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Stood on Greek Council Executive Board and attended weekly meetings where we deliberated with both the sororities and fraternities on campus.
- Acted as a middle person for women going through recruitment who needed assistance within the process.
- Trained and mentored new Women's Recruitment in successful strategies for next recruitment seasons.
- Advised sororities on organizing, preparing, or implementing recruitment.
Risk Manager
Theta Phi Alpha
Salem, MA
09.2020 - 09.2021
- Developed and documented risk management systems.
- Maintained risk identification, medications, and emergency contacts for all members of the chapter in case of emergency at events.
- Presented health, safety, and well-being facts and tips at each meeting weekly.
- Reviewed risk management reports presented to the chapter provided by nationals.
- Prepared one presentation for the school in partnership with PEAR on an Anxiety Awareness Workshop.
Marketing Admin
Sharon Cassidy Social Media Marketing
Billerica, MA
08.2019 - 09.2021
- Assisted with day-to-day marketing tasks and coordinating activities.
- Developed social media content and assisted in creating content calendars.
- Researched latest trends.
- Conducted competitor research.
- Created graphical illustrations for client content.
Cleaning Associate
Maid Pro
Wakefield, MA
11.2020 - 01.2021
- Assisted in cleaning customer's homes
- Collaborated with other cleaning associates on how to better our customers' experiences
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Maintained safety protocols through safe handling of equipment and chemicals.
Dining Room Server
Benchmark Senior Living
Billerica, MA
01.2018 - 05.2020
- Assisted the dining room staff with taking orders from the residents and delivering it to them with restaurant style seating.
- Coordinated with production teams to meet deadlines such as holidays or important days for our residents.
- Monitored dining rooms for safety and resident needs.
- Handled food safely and kept spaces clean to protect residents from foodborne illness and maintain proper sanitation.
- Provided timely checks on resident needs and brought requests.
- Developed strong and lasting resident relationships.
- Restocked tables, wait staff areas and order staging areas.
- Stocked server areas with supplies before, during and after shifts.
- Designed emergency protocols to enhance resident and worker safety.
- Cleaned tables and chairs to prepare dining area for next residents.
- Checked with residents to determine satisfaction with meals, promptly taking action to correct problems.
Sales Associate
Payless Shoe source
Burlington, MA
10.2018 - 03.2019
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and provided accurate change.
Dance Teacher's Assistant
Wilmington Dance Academy
Wilmington, MA
08.2015 - 06.2016
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Planned choreography for group performances and recitals.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Kept classrooms tidy and clean for group.
- Maintained effective working relationships with staff members, students and parents.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
- Assessed students' progress and structured lesson plans to facilitate continued learning.
- Explained class procedures, policies and important dates.
- Led discussion sections, tutorials and sections under teacher direction.
Education
Bachelor of Science - Psychology
Salem State University
Salem, MA05.2023
Minor - English
Salem State University
Salem, MA05.2023
Skills
- Relationship Building
- Reliable & Trustworthy
- Planning & Organizing
- Organizational Skills
- Public Speaking
- Active Listening
- Training & Development
- Good Work Ethic
- Team Management
- Customer Service
- People Skills
- Computer Skills
- Critical Thinking
- Conflict Resolution
- Problem Resolution
- Team Building
- Supervision & Leadership
- Planning and Coordination
- Multitasking and Prioritization
- Detail Oriented
- Content Creation
- Problem Solving
- Case Management
- Performance Tracking
- Client Support
- Care Coordination
- Records Management
- Client Advocacy
- Case Needs Assessment
- Annual Case Reviews
- Indirect Patient Care
- Emotional Awareness
- Social Work
- Community Resources
- Resource Identification
- Crisis Intervention
- Treatment Planning
- Documentation and Reporting
- Case Planning
- Patient Assessments
- Cross-Functional Collaboration
- MS Excel
- MS Office
- Adobe Illustrator
- Canva
Timeline
Case Manager
Pine Street Inn
10.2023 - 03.2024
Alumnae Relations Chairwoman
Theta Phi Alpha Sorority
01.2023 - 05.2023
Sisterhood Chairwoman
Theta Phi Alpha
09.2021 - 05.2022
Women's Recruitment
Greek Council
09.2021 - 01.2022
Cleaning Associate
Maid Pro
11.2020 - 01.2021
Risk Manager
Theta Phi Alpha
09.2020 - 09.2021
Marketing Admin
Sharon Cassidy Social Media Marketing
08.2019 - 09.2021
Sales Associate
Payless Shoe source
10.2018 - 03.2019
Dining Room Server
Benchmark Senior Living
01.2018 - 05.2020
Dance Teacher's Assistant
Wilmington Dance Academy
08.2015 - 06.2016
Bachelor of Science - Psychology
Salem State University
Minor - English
Salem State University
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