Julia Castellano
Houston,TX
Summary
Detail oriented professional with a background in leasing, now seeking to transition into a receptionist role. Skilled in communication, multitasking, and project coordination, with a proactive approach to problem-solving and a focus on delivering excellent front line support in fast paced environments.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Greystar Property Management
02.2022 - Current
- Monitored performance of individual leasing agents and coached on successful strategies.
- Collected, completed, and processed lease applications.
- Created and submitted daily reports on leasing activities.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Established key relationships with potential leasers and renters.
- Collected and maintained careful records of rental payments and payment dates.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Leasing Consultant
Asset Plus
01.2020 - 02.2022
- Assist property management in promoting, establishing, and maintaining positive relations with tenants and upkeep daily operations.
- Address questions, concerns, and requests from tenants and vendors.
- Monitor Work orders ensuring all requests are completed promptly.
- Follow up with customers to ensure service requests are completed.
- Prepare lease abstracts and have a general understanding of landlord/ tenant lease obligations.
- Update all documents for vendors and customers.
- Plan and host resident events.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Greeted clients, showed apartments, and prepared leases.
Leasing Consultant
Barvin Group
04.2017 - 01.2020
- Managing and directing the community's marketing, print, and advertisement to boost retention.
- Receiving and Posting Rental Payments, Mailing out monthly statements.
- Demonstrate unparalleled product knowledge of current vacancies, stay informed about the current market and competitor conditions conducting market research to sustain high occupancy.
- Anticipate and communicate the needs of the team, residents, and prospects and the property upkeep needs.
- Actively participating in the leasing process by generating and monitoring traffic, leasing apartments, qualifying prospects, preparing, documenting, and completing all move-in procedures.
- Meet with prospective renters and conduct tours of the desired unit, ensuring inspections are passed before touring and move-ins.
- Follow up with prospective and/ resident(s) ensuring all databases are updated by calling, sending emails, and thank you notes to finalize the decision to lease or renew.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX06-2015
Skills
- Time Management
- Organizations and eye for detail
- Microsoft Office Suite
- Telephone sales
- Marketing expertise
- Maintaining closing ratios
Timeline
Leasing Manager
Greystar Property Management
02.2022 - Current
Leasing Consultant
Asset Plus
01.2020 - 02.2022
Leasing Consultant
Barvin Group
04.2017 - 01.2020
High School Diploma -
Clear Brook High School
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