Julia Castillo
Summary
Diligent and detail-oriented worker offering experience in data entry, bookkeeping, writing and translation, tax experience with the State of Nevada, admin services, customer support services, finance & accounting experience, sales, design, and management. Hardworking individual who is passionate about every job and am eager to complete goals accurately and timely.
Overview
5
5
years of professional experience
Work History
Tax Examiner I Underfill Tobacco Enforcement Unit
STATE OF NEVADA
12.2023 - Current
- Assist taxpayers by verbal communication professionally over the phone and in person regarding the various questions/comments/assistance needed for Cigarette tax.
- Responsible for licensing and registration information for Cigarette Tax.
- Direct taxpayers on how to make payments to their cigarette account and answer any and all cigarette tax related questions.
- Review various Cigarette tax forms including Tobacco Retail Applications, Tobacco Renewal forms, etc.
- Review and process the Cigarette Stamp Orders that come in daily through Meyercord (SICPA system) and sending invoices via email to the Wholesalers once the orders have been approved.
- Communicate, initiate, and maintain the procedures and processes needed to process funds/applications/renewals and requests accurately and efficiently.
- Receive accounts payable and receivable documents and requests and process them accurately and appropriately within the established rules and procedures.
- Train new hires on procedures, regulations, and policies.
- Send correspondence out to taxpayers.
- Review Cigarette Tax Reports sent from cigarette wholesalers and upload these to the appropriate folders/systems. Confirm through established and appropriate procedures that the CT Report figures are correct mathematically and are relayed correctly on the spreadsheet and MSA Database.
- Utilize the system DAWN in order to confirm cigarette stamp order check payments.
- Communicate with all departmental teams who are involved with these roll closes.
- Examine taxpayer accounts and make sure they are all in statute, licenses are renewed, fees are paid, and all accounts are operating legally and following NRS 370.
- Assist and direct taxpayers in cigarette account creations, updates, fee payments, and compliance of NRS 370.
- Conduct research of taxpayer's financial accounts and submit necessary documentation on behalf of the taxpayer to bring cigarette accounts into compliance.
- Ensured timely processing of documentation through efficient workload management and attention to detail.
- Collaborate with team members to enhance overall efficiency and effectiveness within the department.
- Manage high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Streamline the audit process for faster completion and more accurate results.
- Reduce errors in tax assessments by meticulously reviewing calculations and documentation.
- Increase tax compliance by thoroughly examining financial documents and identifying discrepancies.
- Assist in the implementation of new tax policies, ensuring a smooth transition for all affected parties.
- Establish solid relationships with taxpayers by addressing inquiries promptly while demonstrating knowledge of current tax laws.
- Resolve complex tax issues through diligent research and effective communication with taxpayers.
- Educate taxpayers about their rights and obligations under the law.
- Recommend financial solutions in relation to tax implications.
- Developed streamline procedures for document filing systems leading to increased workplace productivity.
- Keep case data and contact information up to date.
- Respond to taxpayer questions and help individuals complete and file tax documentation.
Accounting Assistant II Balancing Unit
STATE OF NEVADA
04.2023 - 12.2023
- Receive and review bank statements for Returned Items and Adjustments. Verify deposits and back up for Cash Receipt input forms.
- Import and merge bank deposits to Cash Receipts.
- Review credit input forms to verify amount to the Perfect Receivables Settlement on the Bank statement and back up information.
- Verify total Debits on the bank statements to total on the Cash Receipt.
- Balance all deposits daily. Review & verify transaction reports, tax reports, and summaries.
- Locate Returned items to distribute interdepartmentally.
- Create Cash Receipts to enter all verified information onto.
- Balance excise tax types and non-excise tax types daily, these include CIG, OTP, CCP, OTL, etc. Verify excise and non-excise (SUT, BUS, MBT, COM) payments are correct and back up documentation matches in order to balance daily.
- Collect and analyze back up documentation for debits and credits that are received daily. Enter the information into the Advantage Program.
- Contact within and outside of the department to receive additional information to process account/fund requests.
- Ensure proper corresponding documents and financials are valid and ensures proper distribution to accounts and financials. Ensuring compliance with the applicable statutes, financials, and procedures.
- Provide date entry and keep track of accounts using spreadsheets, emails, etc.
- Maintaining requests, documents, and confidential information.
- Ensure work items meet established standards of quality, efficiency, and accuracy.
- Receive accounts payable and receivable documents and requests and process them accurately and appropriately within the established rules and procedures.
- Train new hires on procedures, regulations, and policies. Communicate, initiate, and maintain the procedures and processes needed to process funds/deposits and requests accurately and efficiently.
- Use accounting software to prepare weekly and monthly financial reports.
- Maintain clean and organized files by keeping accounts payable records up-to-date.
- Check general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Manage high-volume processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintain accurate and complete documentation to facilitate accounting and filing functions.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Complete financial reports, providing insight into performance, operations, and cash flow.
- Reduce errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assist in the preparation of monthly financial statements for timely and accurate reporting.
- Contribute to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Analyze financial discrepancies and provided solutions for accurate financial records.
- Streamline accounting processes by implementing efficient organizational systems and procedures.
- Collaborate with team members on special projects, contributing valuable insights and problem-solving skills.
- Handle day-to-day accounting processes to drive financial accuracy.
- Record deposits and daily payments made to the department using spreadsheets.
Accounting Assistant II Adjustments Unit
STATE OF NEVADA
03.2022 - 04.2023
- Receive and process requests for services. Review account information and financials and make initial determinations based on the criteria and requirements.
- Contact within the department to receive additional information to process account requests.
- Receive paperwork/Amendments interdepartmentally and from taxpayers and process appropriately and/or refer to the appropriate staff for further processing or response.
- Ensure proper corresponding documents and financials are valid and ensures proper distribution to accounts and financials.
- Assistance in ensuring compliance with the applicable statutes, financials, and procedures. Resolve financial issues on accounts.
- Processing account financial transfers along with fees according to how the account should appropriately be processed and corrected.
- Provide date entry and keep track of accounts using spreadsheets, emails, etc.
- Maintaining requests, documents, and confidential information. Maintain financial records and track accounts/balances.
- Ensure work items meet established standards of quality, efficiency, and accuracy.
- Receive accounts payable and receivable documents and requests and process them accurately and appropriately within the established rules and procedures.
- Process amendments that are provided with sufficient back up documentation. Send letters to taxpayers and communicate with Revenue Officers and Tax Examiners involving accounts and processes that need to be submitted in order to maintain accounts.
- Process suspended items such as returns to have them put to the appropriate location on an account with the correct financials.
- Post returns to the appropriate account with the correct financials.
- Review insufficient funds/financials and bounce the necessary checks that were not processed correctly by the bank/taxpayer.
- Train new hires on procedures, regulations, and policies.
- Communicate, initiate, and maintain the procedures and processes needed to process accounts and requests accurately and efficiently.
- Maintain clean and organized files by keeping accounts payable records up-to-date.
- Check general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Manage high-volume processing tasks while consistently meeting tight deadlines.
- Expedite processing with effective communication between internal departments and external vendors.
- Maintain strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduce errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Enhance financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Facilitate smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Analyze financial discrepancies and provided solutions for accurate financial records.
Administrative Assistant I Document Management
STATE OF NEVADA
08.2021 - 03.2022
- Subject expert in database management, maintaining records, researching, scanning, and organizing batches.
- Create spread sheets for data entry and number reports daily.
- Locate and research requests to index batches into Kovis/File 360 systems for retrieval using batch numbers, document identification numbers and taxpayer business information.
- Index electronic documents received within the department.
- Audit documents before and after scanning.
- Assist mail team with handling incoming mail and payments/checks.
- Recordkeeping and review forms, documents, and other written materials.
- Process corresponding documents within the appropriate categories to ensure proper processing and distribution.
- Ensure the required reports are accurate daily.
- Use internal word processing software. Use proper telephone etiquette when using internal phone system.
- Provide administrative support to agency staff with any concerns for document management.
- Train new hires on procedures, regulations, and policies. Read and understand manuals and other detailed written materials.
- Review documents for completeness and conformance to established procedures and requirements.
- Maintain records including manual and electronic procedures.
- Resolve data discrepancies.
- Advance knowledge in the operations and use of office equipment.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Receive and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Create and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Develop and updated spreadsheets and databases to track, analyze, and report on performance and data.
- Enhance office efficiency by streamlining administrative processes and implementing organizational systems.
- Sort and distribute office mail and recorded incoming shipments for corporate records.
- Assist development and implementation of new administrative procedures.
- Organize office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborate on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Develop strategies to streamline and improve office procedures.
- Manage filing system, entered data and completed other clerical tasks.
- Manage email correspondence.
- Completed forms, reports, logs, and records to quickly handle all documentation.
- Facilitate timely delivery of special projects to meet organizational and departmental objectives.
- Transcribe and organize information.
Front Desk Representative
SIERRA NEVADA HEALTH CENTER
11.2020 - 08.2021
- First point of contact for the Health Center when greeting and checking patients in and out computer program.
- Collected and maintained patients personal, medical, and insurance records.
- Have a positive and friendly attitude when assisting patients in person and over the phone.
- Prompt, professional, and courteous with telephone responses.
- Tactfully resolved challenging situations professionally and calmly with irate and tranquil patients.
- Planned, implemented, and monitored business procedures and policies.
- Used interdepartmental systems to send messages to staff regarding patient information and patient requests.
- Assisted patients with proper registering. Was competent in following written, oral instructions and following established procedures.
- Supervised and trained employees by providing them work directions, policies, and regulations.
- Knowledge of clerical accounting principles and practices and the ability to perform a variety of accounting functions.
- Able to select the most appropriate methods, tools, and procedures required to get the job done within the established framework.
- Performed and assigned clerical accounting duties that involved different processing methods.
- Submitted and manipulated data/information in computer system via a spreadsheet to record, organize, track, report, and verify information required.
- Activated/tracked medical charts for providers. Entered medical data on spreadsheets and word documents for providers.
- Assisted patients in resolving financial issues on their accounts at checkout point. Monitored and tracked the patients accounts, charts, financials, and balances.
- Processed, balanced, and traced past due and current balances and payments. Collected and processed payments and fees. Traced balances for diverse general ledger.
- Recorded payments collected daily and received payments over the counter and through telephone. Matched payments to receivable due and prepared and reconciled receipts.
- Reviewed daily documents by comparing the data on the documents with the back-up information to ensure payments match at the end of the day.
- Prepared daily deposits, balanced the daily money, and made the final daily deposits.
- Compared entries in daily reports and original documentation to ensure revenues and payments were applied correctly.
- Forwarded all insurance claims on to patient's private insurance companies as well as Medicaid, Medicare.
- Exercised judgment and diligence when determining the need for further assistance of financials.
- Assisted patients in applying for the Slide Discount Program-this entails collecting patients' proof of income, calculating it into a yearly gross amount using mathematical skills and providing them with their discount amount.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed patient requests promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Facilitated seamless communication between various departments by promptly relaying pertinent information.
- Transcribed phone messages and relayed to appropriate personnel.
- Prepared weekly schedules for medical providers to meet operational and patient needs.
- Maintained accurate records of payments, ensuring timely revenue collection and minimized discrepancies.
Customer Service Representative/Sales Associate
RUE21
11.2018 - 10.2020
- First point of contact with store customers.
- Oversaw sales employees, cashiers, shelf stockers, and other employees.
- Trained and educated all new hires on procedures, regulations, and policies.
- Determinations were made regarding what needed to be done in choosing specific courses of action. Interacted with customers and offered impressionable customer service.
- Met financial goals by analyzing variances and participated in formulating pricing policies.
- Knowledge of accounting principles and practices. Generated standard, recurring reports to verify all pricing was current in system and on the floor.
- Offered newest information about products throughout the store and online options.
- Operated computerized cash register by collecting payments of cash, check.
- Received and posted payments over the counter and tallied cash register drawer daily (opening and closing shifts).
- Reconciled and prepared daily cash/bank deposits with the required reports. Reconciled receipts and monies collected with the proper documentation.
- Matched payments to receivable due and prepared receipts.
- Prepared bank deposits and required reports. Refunded store merchandise cards as well as the appropriate change due to the customer to complete the sale. Distributed funds, balanced accounts and participated in accounts receivable procedures.
- Reviewed daily documents by comparing the data on the documents with the back-up information to ensure payments matched at the end of the day.
- Processed merchandise returns, exchanges and traced prior financials.
- Assisted customers by providing information and resolving their complaints. Answered customers questions both on the phone and in person regarding products.
- Stocked product on daily basis which included pricing as well as correction counts.
- Recorded and tracked inventory balances on spreadsheets.
- Maintained specific store records.
- Assigned accounting codes in compliance with complex rules, regulations, and procedures.
- Knowledge on sending faxes and emails, making copies, scanning, and sending documents to the appropriate corporate office.
- Knowledge on computer software programs and creating and using spreadsheets to manage daily accounting logs of purchases and refunds.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
High School Diploma -
Carson High School
Carson City, NV06.2020
Skills
- Recordkeeping and documentation
- Payment plan processing
- Basic accounting principles
- Administrative & Clerical skills
- Accounting Experience
- Adobe Acrobat
- Cash Handling
- Customer Service
- Data Entry
- Insurance Billing
- Microsoft
- Microsoft Outlook
- Multi-line Telephone
- Shorthand/Speedwriting
- Typing at 45 to 60 WPM
- Public Contact and Assistance
- Adobe Photoshop
- Microsoft Excel
- Microsoft Power Point
- Microsoft Word
- Nevada Employee Action and Timekeeping System (NEATS)
- Spreadsheet Software
- Windows Operating Systems
- Word Processing Software
- Fiscal/Financial/Accounting Skills
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Contracts
- Financial Analysis
- Medical Billing
- Cash handling
- Language- English
Timeline
Tax Examiner I Underfill Tobacco Enforcement Unit
STATE OF NEVADA
12.2023 - Current
Accounting Assistant II Balancing Unit
STATE OF NEVADA
04.2023 - 12.2023
Accounting Assistant II Adjustments Unit
STATE OF NEVADA
03.2022 - 04.2023
Administrative Assistant I Document Management
STATE OF NEVADA
08.2021 - 03.2022
Front Desk Representative
SIERRA NEVADA HEALTH CENTER
11.2020 - 08.2021
Customer Service Representative/Sales Associate
RUE21
11.2018 - 10.2020
High School Diploma -
Carson High School