Summary
Overview
Work History
Skills
Timeline
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Julia Castro

Oakland,CA

Summary

Dedicated hospitality professional with over 5 years of experience within the industry. Proficient in managing day-to-day operations across multiple departments, passionate in ensuring consistent adherence to high standards of service. Demonstrates exceptional communication abilities, fostering seamless collaboration among diverse teams for optimal operational efficiency. Committed to continual personal and professional growth to continually elevate capabilities and proficiency within the dynamic hospitality sector.

Overview

10
10
years of professional experience

Work History

Operations Manager

Kissel Uptown
Oakland, CA
06.2023 - 03.2024
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards in Front Office, Housekeeping, and F&B Department
  • Designed Standard Operating Procedures for implementing new processes, programs, and overall changes such as Fedex Pliot contracted rooms, marketplace, destination fee, green incentive program, integrating valet internally, and general training and standard processes
  • Collaborated with local businesses to create mutually beneficial partnerships for destination fee
  • Reviewed and approved staff schedules taking into consideration expected guest arrivals and departures, occupancy levels, area demands, holiday activities, guest service needs and budgetary guidelines.

Front Office Manager

Waterfront Hotel
Oakland, CA
10.2022 - 06.2023
  • Successfully elevated customer service metrics to meet or exceed established goals
  • Responsible for satisfaction scores and addressed any deficiencies and developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Held regular one-on-one meetings and with employees to review performance and priorities and provide feedback.

Housekeeping Supervisor

_
01.2022 - 10.2022
  • Monitored inventory levels and ordered supplies as necessary.
  • Inspected guest rooms and public areas to ensure they met established cleanliness and brand standards.
  • Monitored room rotation schedules to ensure timely execution of special cleaning projects, introduction of new products, and removal of outdated items.
  • Participated in a major clean up/purging project and liaised with local youth homeless shelter to donate items.

Front Desk Agent

_
05.2021 - 01.2022
  • Assisted in multiple areas for the front office including but not limited to night audit, security duties, and valet tasks

Assistant Manager/ Server

Ole's Waffle Shop
Alameda, CA
07.2014 - 07.2020

Skills

Hard skills: Opera, Colleague Advantage, Micros, Excel, Medallia, Hotsos/Amadeus/REX, UKG Dimensions, Reserve, Spanish, CPR Certified, Servsafe-RBS Certified

Soft skills: Interpersonal communication, leadership, conflict resolution, problem-solving, adaptability, dependabilty, customer service

Timeline

Operations Manager

Kissel Uptown
06.2023 - 03.2024

Front Office Manager

Waterfront Hotel
10.2022 - 06.2023

Housekeeping Supervisor

_
01.2022 - 10.2022

Front Desk Agent

_
05.2021 - 01.2022

Assistant Manager/ Server

Ole's Waffle Shop
07.2014 - 07.2020

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Julia Castro