Julia Catalan
Orlando,FL
Summary
Highly-motivated and hardworking employee with desire to take on new challenges. Strong work ethic, adaptability, multitasking, time management abilities and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Retail Co-Worker
IKEA
Orlando, FL
09.2023 - Current
- Completed store opening and closing duties including setting up displays, restocking shelves, pricing items, tagging merchandise for sale and cleaning work areas
- Greeted customers, assisted with inquiries and answered questions about merchandise.
- Collaborated with other departments in order to facilitate store initiatives.
- Monitored inventory levels to ensure availability of products for customers.
- Organized the sales floor to maintain an orderly appearance and ensure adequate stock levels on shelves.
- Assisted in training new employees on company policies and procedures.
Customer Support Associate
Wise
Tampa, FL
06.2023 - 08.2024
- Investigated payment problems and advise customers on proper actions via phone calls and email
- Provided accurate, valid, and complete information and educate customers about new services
- Handled customers complaints and manage database records.
- Assisted customers with product installation and setup.
- Investigated and troubleshot customer issues to determine the best course of action.
Crew Member
Trader Joe's
Orlando, FL
11.2022 - 06.2023
- Created signage to inform and delight customers.
- Performed cashier duties such as collecting payments and providing change.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Arranged merchandise in an attractive manner to promote sales.
- Provided customer service by answering questions about product location, price and availability.
Manager
Bari Pizza
North Miami Beach, FL
06.2020 - 10.2022
- Prepared and manged employee' shift schedules
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Implemented process improvements, resulting in an increase in operational efficiency.
Clerk
Cartorio de Registro de Imoveis
Brotas de Macaubas, Brazil
03.2019 - 12.2019
- Recorded the sale of land and property and the transfer of deeds
- Converted old paper records to a digital format
- Authored new records in line with existing guidelines.
- Performed data entry tasks to update customer accounts records.
- Scanned documents into digital formats ensuring accuracy of content.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
Education
Bachelor's in Petroleum Engineering -
Unijorge
Salvador, Brazil12.2016
Bootcamp - Data Analytics
Career Foundry
OnlineSkills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- ClickUp
- Attention to Detail
- Organization
- Independence
- Customer Service
- Commitment
- SQL
- Cash Handling Accuracy
- Display Setup
- POS system operations
- Store Opening and Closing
- Retail Sales
- Teamwork and Collaboration
- Fluent in Portuguese
Languages
- English
- Portuguese
- Spanish
Timeline
Retail Co-Worker
IKEA
09.2023 - Current
Customer Support Associate
Wise
06.2023 - 08.2024
Crew Member
Trader Joe's
11.2022 - 06.2023
Manager
Bari Pizza
06.2020 - 10.2022
Clerk
Cartorio de Registro de Imoveis
03.2019 - 12.2019
Bachelor's in Petroleum Engineering -
Unijorge
Bootcamp - Data Analytics
Career Foundry