Julia Cedeno
Melissa
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
8
8
years of professional experience
Work History
Scheduling and Specifications Coordinator
Cathedral Plumbing of Texas
Carrollton
03.2024 - Current
- Coordinated project timelines and resources for multiple departmental initiatives.
- Facilitated communication between teams to streamline workflow processes.
- Managed scheduling and logistics for meetings and events across departments.
- Developed training materials and conducted onboarding for new staff members.
- Organized data entry and maintained accurate records in project management software.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
Office Manager
JNS Hauler
McKinney
05.2020 - 12.2023
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Delivered quality customer service to staff and customers.
- Processed payrolls on a biweekly basis using accounting software.
- Facilitated month-end closing processes, invoicing and journal entries.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Developed and monitored office budgets and processed payroll.
Customer Service Specialist
American Aquatics
Quinlan
06.2017 - 05.2020
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
- Maintained a high level of professionalism when dealing with difficult customers.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
- Developed positive relationships with customers through friendly interactions.
- Updated and maintained database with accurate customer information and timely data entry.
- Performed data entry tasks accurately and in a timely manner.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Utilized strong organizational skills to manage multiple tasks while maintaining accuracy and attention to detail.
- Developed strong customer relationships and loyalty through effective communication.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Provided account information to customers and explained bill service policies and customer rights.
- Accurately entered data into various databases.
- Answered phones professionally in accordance with organizational protocols.
- Operated telephone switchboard to answer and forward calls.
- Provided typing, word processing, and clerical support and assisted with special projects.
Education
Some College (No Degree) -
Collin County Community College
McKinney, TX 08.2024 -
Skills
- Project Management
- Workflow Planning
- Banking Operations
- Database Administration
- Financial Accounting
- Office Management
- Software
- Excellent Multitasking Abilities
- Accounts Payable and Receivable
- Administering Payroll
- Clerical Support
- Microsoft Office
- Office Supplies and Inventory
- Monthly Closings
- Deposit Collection
- Email Correspondence
- Documentation
References
Heather Maxey- 903-269-7067
Wyatt McKay- 903-274-6442
Elizabeth Sims- 313-686-1279
Kenzie Amos- 903-413-8337
Timeline
Some College (No Degree) -
Collin County Community College
08.2024 -
Scheduling and Specifications Coordinator
Cathedral Plumbing of Texas
03.2024 - Current
Office Manager
JNS Hauler
05.2020 - 12.2023
Customer Service Specialist
American Aquatics
06.2017 - 05.2020