JULIA CHEUNG
Santa Cruz,CA
Summary
Current UCSC Marine Biology major with friendly and approachable demeanor, eager to learn and develop in a customer services role. Brings understanding of customer interaction and communication, and delivers on excellent organizational and multitasking skills. Ready to use and develop these skills in a customer-facing role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Education
Bachelor of Science - Marine Biology
University of California, Santa Cruz
Santa Cruz, CA 09.2023 - Current
High School Diploma -
St. Francis High School Salesian College Prep
Watsonville, CA 02.2020 - 05.2022
Work History
Kennel Attendant
VCA Vets and Pets Animal Hospital
09.2022 - 09.2023
- Provided full-time care to boarded dogs and cats at busy animal hospital.
- Responsibilities included feeding, giving medications, walking dogs, cleaning kennels, laundry, record keeping and providing comfort.
- Performed pet intake to gain necessary information concerning health, behaviors, allergies, and other key details to ensure staff had complete records for the best care.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Enhanced client satisfaction by effectively communicating updates on their pet's health on a regular basis via phone, text, email and video.
Retail Educator
Lululemon Athletica
09.2022 - 12.2022
- Holiday retail sales associate position.
- Goal was to ensure customers had a great shopping experience at Lululemon.
- Assisted customers with locating specific items in the store or suggesting alternative options based on availability or their preferences.
- Responsible for customer service, cash register check-out, opening and closing procedures according to Lululemon standards and maintaining tidiness of the store.
- Collaborated with team members to achieve or exceed daily sales goals which earned team members bonuses of up 10 to 50 percent of base salary.
Camp Counselor
Windy Hills Equestrian Center
06.2022 - 08.2022
- Summer camp counselor for horse camp geared to children ages 8 to 12 years old.
- Prepared horses and took children on rides.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Horse Management Instructor
Glenoaks Pony Club
08.2021 - 06.2022
- Taught children 8 to 12 year olds introductory horse management skills.
- Responsible for bi-weekly lesson plans that supported each child's goal towards passing US Pony Club ratings tests.
- Tracked the member's progress with the club Director and boosted performance by providing individual support and encouragement when needed.
- Provided a positive and uplifting environment in which to learn about horses, succeed at learning new skills, and develop self-confidence.
- The club had a highly successful year, with a 100 percent passing to a higher ratings level.
Working Student
Flying Tail Farms
06.2020 - 08.2020
- Summer position working on an equestrian ranch and farm feeding animals, mucking and daily chores
Skills
- Customer service
- Excellent communication skills
- Retail and cash register skills
- Store opening and closing
- Professional appearance
- Sales goals attainment
- Enjoy working with children
- Animal care and handling
- Teaching and training skills
- Animal feeding
- Lesson plans
- Record keeping
- Strong computer and social media skills
- Mandarin Chinese (2 years instruction)
Accomplishments
- Increased customer satisfaction by communicating with clients about their pet's status on a more frequent basis via text, email, photos and phone.
- Learned to administer new feeding techniques for dogs with compromised digestive situations helping to ensure their safety, nutritional needs and comfort were met.
- Effectively doubled salary through participation in a retail sales bonus program that consistently met its sales goals.
- Developed bi-weekly training plans to support children's achievement goals, leading to 100 percent test pass rate.
Hobbies and Community Service
- US Pony Club member since 2012; achieved C2 rating in Hunt Seat and D3 Eventing.
- Interscholastic Equestrian Association 2016 – 2020.
- Competed in hunter jumper rated horse shows.
- Town Cats Rescue, Morgan Hill, CA 2020.
- Cornerstone and Faith in Action Volunteer Groups - helped at Sacred Heart Community Center, Hope Services, Loves and Fishes, and Save the Bay, San Jose, CA, 2018 - 2019.
- Enjoy travel and music.
Achievements And Awards
- National High School Honor Society, 2018 - 2022
- US Presidential Academic Award for Excellence, 2022
- USEF Interscholastic Equestrian Athlete, 2015 – 2022
- Horse of the Year, 5th Place, Zone 10, Low Children's Hunter, 2020.
Certification
- United States Pony Club, certified C2 level in Hunt Seat and D3 in Dressage.
Timeline
Bachelor of Science - Marine Biology
University of California, Santa Cruz
09.2023 - Current
Kennel Attendant
VCA Vets and Pets Animal Hospital
09.2022 - 09.2023
Retail Educator
Lululemon Athletica
09.2022 - 12.2022
Camp Counselor
Windy Hills Equestrian Center
06.2022 - 08.2022
Horse Management Instructor
Glenoaks Pony Club
08.2021 - 06.2022
Working Student
Flying Tail Farms
06.2020 - 08.2020
High School Diploma -
St. Francis High School Salesian College Prep
02.2020 - 05.2022
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