Julia Class
Dade City
Summary
Seeking a position to leverage skills and contribute to business success. Committed to continuous personal and professional growth, aiming to make meaningful contributions while expanding capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Help Desk Agent
Velera
St Pete, Fl
01.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided basic end-user troubleshooting and desktop support.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Inside Sales Representative
Lincare Holdings
Clearwater, Florida
12.2017 - 07.2021
- Educate the customers with different services and policies
- Provide customer service to every existing and future customer
- Responsible of addressing customer's issues and problem solving
- Receive inbound calls from customers that request information on the business services
Security Supervisor
Securitas Security Services Inc.
Toa Baja, Puerto Rico
07.2014 - 09.2016
- Control of network activity
- Manage my work team effectively
Customer Service and Sale Representative
Time Warner Cable
Guaynabo, Puerto Rico
10.2011 - 06.2012
Assistant Control
ST. James Security
Carolina, Puerto Rico
11.2006 - 06.2009
Quality and Service Associate
Caribbean Restaurants
Manatí, Puerto Rico
08.2005 - 11.2006
Education
Computer Repair -
TEXAS COMPUTER TECH
Arecibo, Puerto Rico01.2005
Network technology - software development
NATIONAL UNIVERSITY COLLEGE
Bayamón, P.R.06.2017
Computer Programming -
INSTITUTO DE BANCA
Manatí, Puerto Rico08.2004
Skills
- Client Support
- Risk Management Skills
- Bilingual Communication Skills in English and Spanish
- Efficient Typing
- Effective Communication
- Detail-Oriented Analysis
- Professional Phone Etiquette
- Strong Performance Under Stress
- Effective Multi-Tasking
- Technical Proficiency
- Skilled in Using Microsoft Software
- Client Engagement
- Informed Decision Making
- Analytical Problem Solving
- Critical Thinking Ability
- Logical Reasoning Skills
- Prioritization Skills
Certification
- MSDS TOXIC WASTE MANAGEMENT, Lilly del Caribe, 05/01/07
- COMPUTER OEM CERTIFIED, Texas Computer Tech Advance Microcomputer Tech, 01/01/05
Roles And Responsibilities
- Educate the customers with different services and policies.
- Provide customer service to every existing and future customer.
- Responsible of addressing customer's issues and problem solving.
- Receive inbound calls from customers that request information on the business services.
- Control of network activity.
- Manage my work team effectively.
- Configuring Network Computers and Network Security Analysis.
- Intervention at the cable level, especially at the connection ports.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Help Desk Agent
Velera
01.2022 - Current
Inside Sales Representative
Lincare Holdings
12.2017 - 07.2021
Security Supervisor
Securitas Security Services Inc.
07.2014 - 09.2016
Customer Service and Sale Representative
Time Warner Cable
10.2011 - 06.2012
Assistant Control
ST. James Security
11.2006 - 06.2009
Quality and Service Associate
Caribbean Restaurants
08.2005 - 11.2006
Network technology - software development
NATIONAL UNIVERSITY COLLEGE
Computer Programming -
INSTITUTO DE BANCA
Computer Repair -
TEXAS COMPUTER TECH
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