Julia C Moore
Summary
Personable and detail-focused with knack for accuracy and organizational skills. Possesses foundational knowledge of billing procedures and proficient in data entry and account management. Capable of ensuring accurate billing and enhancing customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Aquatics and Wellness Coordinator
St. Mary's county Rec and Parks
07.2023 - 08.2024
- Develop, plan and organize special events for aquatics and wellness activities
- Deal directly with customers by telephone, email, and face to face for billing, program questions, pass membership inquiries, daily operations, schedules, and complaints
- Main point of contact for the public's questions or concerns for aquatics
- Assisted with front desk operations by answering phones, collecting payments, describing program or pass options
- Completed opening and closing operations by counting cash drawer, creating deposit slips, recording daily earnings, and reporting to supervisor at the end of day
- Assist with any customer disputes or concerns with payment issues, employee concerns, facility cleanliness, programs, membership pass costs, and offer reasonable accommodations or direct customer to main office if problem is unresolved
- Collected cash deposits to transmit to bank for daily admissions and programming
- Reported monthly earnings for daily admissions, programming, parties, and pass memberships for aquatic facilities
- Managed all aspects of supplies orders including uniforms, pool chemicals, office supplies, medical equipment, and pump room equipment
- Maintained communication with the fiscal specialist to ensure supplies orders were processed
- Analyze monthly report for budgeting purposes to ensure purchase orders are processed on the correct account
- Weekly website checks to ensure all information presented to the public is accurate
- Create, present, and implement new programs in aquatics and wellness for the public
- Collected and submitted all aquatic staff payroll to the fiscal specialist
- Inform staff of supplies orders to ensure cleanliness and safety at the facilities
- Coordinate with other supervisors for special events to create fun and exciting activities
- Contact vendors for work orders, equipment checks, and public events
- Maintain contact with new and contracted vendors to maintain operations of aquatics
- Notify supervisor weekly of any ongoing projects
- Maintain safety for Great Mills pool and Wellness Aquatic Center
Acting Aquatics Supervisor
Calvert County Parks & Rec Department Special Facility Division - Aquatics
07.2020 - 03.2022
- Recruits, trains, supervises, and evaluates full-time and part-time employees
- Develop and direct diverse aquatic programs for the public
- Establishes and implements varied programs and facility policies and procedures
- Prepares management reports; collects, analyzes and evaluates data, and develops conclusions and recommendations
- Develops and administers contracts, and procures materials and supplies
- Prepared outdoor pools to run efficiently and safely during summer seasons
- Make repairs to pumps and other pool equipment
- Managed over 100 staff effectively in three locations
- Developed swim programs and events for the community
Aquatics Facility Manager
Calvert County Parks & Rec Department Special Facility Division - Aquatics
01.2020 - 03.2022
- Serves as primary contact person with the State of Maryland and Calvert County Health Departments on facilities related matters
- Stays abreast of the operating standards of the federal, state, county, and city codes with regard to the operation of swimming pools
- Oversees the development and operation of swim lessons and other aquatic programs for the public
- Prepares necessary reports regarding the daily chemical log and other medical reports
- Maintain the safety regulations of our staff and patrons while visiting our facilities
- Plan and schedule work assignments and directly supervise the work of the pool managers and lifeguards
- Ensure staff meets assigned schedules and that all work performed is within acceptable standards
- Ensures proper chemical balances, for the three county pools, are maintained in conjunction with the Calvert County Government Health Department
- Ensures that appropriate inventories of chemicals, equipment, supplies, and materials are ordered and maintained
- Conducts staff training, certification courses, and regular staff in-services to keep staff current on American Red Cross regulations and Comas standards
Water Park Manager
Calvert County Parks & Rec Department Special Facility Division - Aquatics
05.2019 - 08.2019
- Oversaw the daily and weekend operations of Cove Point Water park
- Hired, Trained, and supervised all operational staff to include over 40 seasonal staff members ensuring operations were performed in conjunction with the standard regulation; providing all users the highest level of satisfaction
- Prepared necessary reports regarding the effectiveness and efficiency of pool operations
- Interpreted and explained aquatic programs to the public
- Developed safety standards and performed rescue operations as needed
- Maintain the water quality at acceptable levels
- Handled money deposits and change runs
- Maintained all the reports related to water quality and attendance as required by the Recreation Division and Health Department
- Led multi-disciplinary teams in executing projects aimed at improving park facilities and infrastructure.
Daycare Substitute and Aide
Happy Adventures Home Daycare
07.2017 - Current
- Work with kids ages; 4 months - to 6 years old
- Monitors and supervises children keeping them safe and healthy
- Prepares food and snacks for children and organizes meal time
- Helps children maintain good hygiene and develop schedules and routines
- Organizes activities designed to help children learn about their world and develop their own interests
- Helps create schedules during the summer to ensure that children have adequate physical activity, rest, food, and learning activities
- Keeps records of children's routines throughout the day
- Introduces babies, toddlers and small children to basic concepts like reading and sharing toys
- Works with children on language skills and creative activities like art, music, and dance
Water Safety Instructor/Swim Lesson Supervisor
Calvert County Parks & Rec Department Special Facility Division - Aquatics
10.2016 - 07.2023
- Company Overview: St
- Mary's Rec & Parks Department - Aquatics
- Provides swimming instruction to students and parents that enrolled in the program
- Prepares lesson plans
- Works with the Aquatics Coordinator on an ongoing basis to upgrade, improve and refine the swim lesson instruction
- Teaching skills related to teaching effective swimming lessons to various age groups and various skill levels
- Organize and assist in assigning classes for the instructors for each session
- Able to adapt teaching to match the experience and abilities of the participants
- Organizes and directs the activities of assigned students in order to provide a high level of quality instruction for all students
- Establishes positive public relations with parents/guardians of class students helping them recognize and understand swimming developments and achievements
- Resolves simple complaints in matters related to swimming instruction
- Enforces pool safety standards and facility operational rules for all individuals using participating in lessons
- Helps organize and assists in the development of special programs, activities or instruction
- Completes and submits records and documentation of completed lessons to the American Red Cross office
- Facilitated various in-services in WSI training to prepare employees for a new program transition
- St
- Mary's Rec & Parks Department - Aquatics
- Instructed students in water safety techniques.
Pool Manager
Calvert County Parks & Rec Department Special Facility Division - Aquatics
04.2017 - 03.2022
- Works closely with the guarding staff making sure they are present for their shift, trains employees in current Red Cross standards and sharpening their skills, informs the staff to correct inadequate performance; reports to a supervisor if not corrected
- Respond appropriately to swimmers in danger of drowning, to an illness, injury or accidents while on the aquatics facility
- This includes, but is not limited to performing lifeguarding skills, First Aid, CPR, until the arrival of emergency medical services
- Acknowledge customer issues and resolve their problems quickly and efficiently
- Enforces all rules and regulations of each pool
- Oversees the daily programs, procedures, and policies related to the operation of a County pool
Lifeguard
Calvert County Parks & Rec Department Special Facility Division - Aquatics
04.2016 - 03.2022
- Implements appropriate rescue, first aid and emergency procedures
- Cleans pool, bathhouse, and related areas daily
- Enforces all rules and regulations as they relate to pool safety
- Other Job Duties
- Attends weekly training sessions
- Performs any other duties as assigned which relate to the operation of a public swimming pool
Education
Associated in Science and Arts -
College of Southern Maryland
Leonardtown, MD12.2020
High School Diploma -
Chopticon High School
Morganza, MD12.2016
Skills
- Leadership and supervision
- Strong communicator
- Medical records management
- Software navigation
- Payment processing
- Invoice generation
- Cash handling experience
- Customer service
- Customer communication
- Purchasing processes
Certification
- American Red Cross Lifeguard Instructor Trainer
- American Red Cross Lifeguarding, First Aid, CPR, AED
- American Red Cross Water Safety Instructor
- American Red Cross Administering Emergency Oxygen
- NARCAN Administration
- Certified Pool Operator
Timeline
Aquatics and Wellness Coordinator
St. Mary's county Rec and Parks
07.2023 - 08.2024
Acting Aquatics Supervisor
Calvert County Parks & Rec Department Special Facility Division - Aquatics
07.2020 - 03.2022
Aquatics Facility Manager
Calvert County Parks & Rec Department Special Facility Division - Aquatics
01.2020 - 03.2022
Water Park Manager
Calvert County Parks & Rec Department Special Facility Division - Aquatics
05.2019 - 08.2019
Daycare Substitute and Aide
Happy Adventures Home Daycare
07.2017 - Current
Pool Manager
Calvert County Parks & Rec Department Special Facility Division - Aquatics
04.2017 - 03.2022
Water Safety Instructor/Swim Lesson Supervisor
Calvert County Parks & Rec Department Special Facility Division - Aquatics
10.2016 - 07.2023
Lifeguard
Calvert County Parks & Rec Department Special Facility Division - Aquatics
04.2016 - 03.2022
- American Red Cross Lifeguard Instructor Trainer
- American Red Cross Lifeguarding, First Aid, CPR, AED
- American Red Cross Water Safety Instructor
- American Red Cross Administering Emergency Oxygen
- NARCAN Administration
- Certified Pool Operator
Associated in Science and Arts -
College of Southern Maryland
High School Diploma -
Chopticon High School
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