Julia Cole
Albany,NY
Summary
Punctual and honest worker with solid background in customer service environments. Always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments well. Accustomed to multitasking and working quickly to meet challenging demands. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Considered hardworking and reliable with great interpersonal skills.
Overview
6
6
years of professional experience
Work History
Cashier/Front Dest Receptionist
Salon Sixty
05.2023 - 12.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Kept a clean work environment
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility; by doing things like sweeping, vacuuming, laundry, etc.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Guest Service Associate
VIA Aquarium
05.2021 - 08.2023
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Cross-trained in several different roles just in case help was needed, such as helping biologist maintain the tanks, aiding in party/event plans, etc.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Lifeguard
Voorheesville High School
03.2019 - 03.2020
- Enforced rules to be followed by guests/swimmers while maintained vigilant supervision during lessons.
- Communicated effectively with other staff members, collaborating to maintain a safe and enjoyable environment for all guests.
- Increased guest satisfaction by providing friendly assistance with inquiries, concerns, or facility information.
Swim Instructor
Learn-To-Swim
06.2018 - 03.2020
- Communicated with other instructors to create a informed work environment.
- Organized schedule of class each day, occasionally personalized lesson plan to help certain students.
- Maintained accurate records of student progress, attendance, and skill assessments.
- Interacted with children as well as adults on a daily.
Education
Bachelor of Arts - History
University of New Hampshire
Durham, NH05.2026
High School Diploma -
Guilderland High School
Guilderland Center, NY06.2022
Skills
- Customer Service/Guest Relations
- Fast learner
- Product restocking
- General Maintenance
- Rule Enforcement
- Amenities and accomodations knowledge
- Complaint Handling
Timeline
Cashier/Front Dest Receptionist
Salon Sixty
05.2023 - 12.2023
Guest Service Associate
VIA Aquarium
05.2021 - 08.2023
Lifeguard
Voorheesville High School
03.2019 - 03.2020
Swim Instructor
Learn-To-Swim
06.2018 - 03.2020
Bachelor of Arts - History
University of New Hampshire
High School Diploma -
Guilderland High School
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