Julia Colindres
Santa Clarita,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful customer service skills and effective communication. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Temporary Operations Manager
David's Bridal
06.2022 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Customer Service Representative
David's Bridal
02.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Stylist
David's Bridal
03.2020 - 02.2021
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Organized sales area and work station to showcase products and boost sales.
- Recorded client personal and payment information daily.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Certificate in Medical Billing And Coding - Medical Billing And Coding
07.2024
High School Diploma -
05.2018
Skills
- Document Control
- Organizational Management
- Production
- Inventory Management
- Data Analysis
- Basic Medical Coding
- Medical coding knowledge
- Medical billing knowledge
- Medical Billing Basics
- Performance Monitoring
- Performance Reporting
Certification
- CBCS - Certified Billing and Coding Specialist
Timeline
Temporary Operations Manager - David's Bridal
06.2022 - 11.2022
Customer Service Representative - David's Bridal
02.2021 - 06.2022
Stylist - David's Bridal
03.2020 - 02.2021
Purdue University Global - Certificate in Medical Billing And Coding, Medical Billing And Coding
William S. Hart High School - High School Diploma,