Julia Collier
Cedar Hill
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I am well rounded based on my years of experience in various capacities. I would welcome an opportunity to exhibit my skill set in a position of your company.
Overview
37
37
years of professional experience
Work History
Personnel Security Analyst
XlA
02.2023 - 09.2023
- · Initiate, receive, review, and determine the accuracy and completeness of personnel security forms.
- · Prepare personnel security files (PSFs) and associated documents, and ensure they are electronically uploaded to the authorized database.
- · Receive processing requests and determine if requests contain all documents necessary to assign to federal personnel.
- · Create, assign, and distribute new cases to federal personnel.
- · Scan and upload documents and correspondence.
- · Perform various database checks, inquiries, and record findings.
- · Request and receive background investigation products from investigation service providers.
- · Upload fingerprint cards to applicant's case documents...
- · Perform general personnel security, clerical, and administrative functions.
- · Use NBIS, EQIP, ISMS, Lexis Nexis Insider threat system, SSA verification system
Contact Center Agent 1
Co Op Financial
02.2022 - 11.2022
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- · Takes incoming calls from members. Navigates tools and resources to properly address member inquiries.
- · Maintains high level of service with members and meets performance targets.
- · Maintains composure and demonstrate a calm, professional position while adapting to difficult situations.
- · Develops and maintains productive working relationships with team members.
- · Promotes and maintains a positive, professional image of Co-op's Call Centers.
- · Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
Senior Scientist
Mary Kay, Inc
03.1987 - 01.2019
- Simultaneously managed several complex projects, meeting all pertinent milestones.
- Prioritized project tasks after discussions with [Type] department team.
- Documented changes during experiments, noting unexpected issues arising during research activities.
- Conducted experiments in laboratory environment for product development purposes.
- · Conceptualized and executed 100+ SKU global product library with a commercial value at over $30M
- · Negotiated a multi-year 35% vendor pricing discount for iconic product line
- · Reduced new product development process by 30% to improve company's speed to market
- · Formulated a $130M, multi-SKU baby care product line for China market
- · Engineered the reformulation of multiple products to comply with international regulatory guidelines
- · Implemented continuous improvement, 5S, GMP and OSHA compliance in the Research & Development lab
- · Fragrance formulation specialist within the Body Care category
- · Authored research methodology for formula quality and integrity
Scientist
Mary Kay Inc
03.1987 - 01.2019
- · Managed product lifecycle of $7M annual sales for body care category including multiple product formats
- · Delivered 95% of assigned product formulations within target cost or under budget
- · Formulated most tenured global body care range valued at over $10M in total revenue
- · Leveraged global consumer insights to formulate a hybrid body care formulation and tool that delivered over $2M in year 1 sales
- · Championed integration of process development techniques using new manufacturing equipment which decreased batch cycle time by 20%
- · Developed raw material profile database to optimize formula robustness, mitigate manufacturing risks, and minimize costs
- · Determined and performed design of experiment to evaluate new and/or alternate raw materials through bench trials
Assistant Scientist
Mary Kay Inc
03.1987 - 01.2019
- Documented changes during experiments, noting unexpected issues arising during research activities.
- Conducted experiments in laboratory environment for product development purposes.
- Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
- Evaluated and implemented new technologies and laboratory techniques to improve quality and robustness of sample analysis.
- Trained new employees on areas of technical expertise and compliance issues relevant to lab setting.
- · Piloted new in-lab stability to ensure formula ruggedness; process and methodology still in use
- · Identified new formulation technologies resulting in the launch of a $2M nail care regimen, $1M hair mask, and a $1M body mask
- Assisted in the development of a $5M color cosmetic range for Asia Pacific
Administrative Assistant
Mary Kay Inc
03.1987 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
No Degree - Medical Coding
Tarrant County College District
Fort Worth, TX07.2016
Bachelor of Science - Interdisciplinary Studies
Dallas Baptist University
3000 Mountain Creek Parkway, Dallas, TX 7521112.1999
Skills
- Documentation and Reporting
- Root Cause Analysis
- Issue Identification
- Information Gathering
- Multiple Priorities Management
- Team Collaboration and Leadership
- MS Excel
- MS Office (Power Point, Publisher, One Note, Teams)
- Adobe Acrobat
Society of Cosmetic Chemist - SW Region
- Treasurer - 3 years - paid chapter expenses, made monthly deposits, balanced bank account
- Co Chair - Organized annual Christmas party
- Chair - Organized monthly meetings, annual Education Semina+and Suppliers Day
Timeline
Personnel Security Analyst
XlA
02.2023 - 09.2023
Contact Center Agent 1
Co Op Financial
02.2022 - 11.2022
Senior Scientist
Mary Kay, Inc
03.1987 - 01.2019
Scientist
Mary Kay Inc
03.1987 - 01.2019
Assistant Scientist
Mary Kay Inc
03.1987 - 01.2019
Administrative Assistant
Mary Kay Inc
03.1987 - 01.2019
No Degree - Medical Coding
Tarrant County College District
Bachelor of Science - Interdisciplinary Studies
Dallas Baptist University
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