Julia Collins
Webster,New York
Summary
Adept at enhancing customer satisfaction and streamlining checkout processes, I leveraged my expertise in cash handling and upselling at Rhinos Pizza Inc., significantly boosting team performance. My proactive approach in building relationships and my knack for accurate financial reporting have been pivotal in fostering a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Cashier Assistant
Rhinos Pizza Inc.
Webster, NY
05.2021 - Current
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Welcomed customers, offering assistance to help find store items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Provided accurate cash register operations, including accepting payments and providing change.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Greeted customers promptly and responded to questions.
- Adhered to safety regulations when handling sharp objects such as knives or scissors.
- Swept and mopped front end during shifts to maintain professional appearance.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Interacted politely with customers to promote quality service during checkout.
- Counted and balanced cashier drawers.
- Resolved customer complaints regarding sales and service.
- Verified that all coupons were valid before processing them for payment.
- Greeted customers and provided assistance in locating items.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Maintained financial records by counting cash and recording tips at end of shift.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Identified needs of customers promptly and efficiently.
Cashier Assistant
Seabreeze Amusement Park
Irondequoit, NY
06.2024 - 08.2024
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Welcomed customers, offering assistance to help find store items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Provided accurate cash register operations, including accepting payments and providing change.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Swept and mopped front end during shifts to maintain professional appearance.
- Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed returns and exchanges according to company policies and procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Answered customers' questions concerning location, price and use of merchandise.
- Greeted customers and provided assistance in locating items.
- Built and maintained productive relationships with employees.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - American History
Houghton University
Houghton, NYSkills
- Order packing
- Upselling
- Reporting and metrics
- Cashier team support
- Grocery bagging
- Shrink control
- Drawer balancing
- Teamwork and collaboration
- Recordkeeping
- Customer service
- Critical thinking
- Merchandise restocking
- Cash handling
- Flexible schedule
- Relationship building
- Basic math
- Productivity standards
- Store cleaning
- Financial reporting
Affiliations
- Reading
- Writing
- Gardening
Accomplishments
- Received Employee of the Week at Seabreeze Amusement Park
- Dean's Honor List
Timeline
Cashier Assistant
Seabreeze Amusement Park
06.2024 - 08.2024
Cashier Assistant
Rhinos Pizza Inc.
05.2021 - Current
Bachelor of Arts - American History
Houghton University
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