Julia Colon
Altamonte Springs
Summary
Dynamic leader with a proven track record at Right At Home Health Care, adept in team leadership and effective communication. Excelled in supervising operations and enhancing customer satisfaction, demonstrating decision-making prowess and worker supervision. Achieved significant improvements in project timelines and employee performance, showcasing a blend of hardworking attitude and customer relations expertise.
Offering strong foundation in leadership and communication, with solid understanding of operational procedures and safety standards. Brings ability to quickly learn new systems and techniques, coupled with skills in project coordination and team management. Ready to use and develop organizational and supervisory skills in [Desired Position] role.
Overview
8
8
years of professional experience
Work History
Field Supervisor/HHA
Right At Home Health Care
05.2022 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
Front End Operations Specialist
Sam's Club
07.2019 - 02.2022
- Mentored junior developers on best coding practices, helping them grow professionally while also maintaining high-quality codebases within the organization.
- Maintained high-quality code standards through regular code reviews and refactoring efforts.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Certified Nursing Assistant
Heart To Heart Hospice
09.2016 - 01.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Education
High School Diploma -
Manhattan Adult Learning Center
212 W 120 St New York Ny 1002706-1991
Skills
- Team leadership
- Decision-making
- Worker supervision
- Customer relations
- Effective communication
- Dependable and hardworking
Languages
Spanish
Native or Bilingual
Timeline
Field Supervisor/HHA
Right At Home Health Care
05.2022 - Current
Front End Operations Specialist
Sam's Club
07.2019 - 02.2022
Certified Nursing Assistant
Heart To Heart Hospice
09.2016 - 01.2019
High School Diploma -
Manhattan Adult Learning Center