Julia Conrad
Upland,IN
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
20
20
years of professional experience
Work History
Lead Front Desk Receptionist
Community Medical Services
12.2007 - 08.2024
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
Clerk of Works
City of Jonesboro Water Department
05.2004 - 11.2007
- Supported management in preparing comprehensive progress reports for clients, highlighting successes as well as areas needing improvement.
- Streamlined the change order process by reviewing proposed changes and providing prompt feedback on their impact on the overall project timeline and budget.
- Improved construction quality by conducting regular site inspections and ensuring adherence to project specifications.
- Played a crucial role in the successful completion of numerous construction projects, contributing to the company''s overall reputation for delivering high-quality results within budget and schedule constraints.
Education
Mississinewa High School
Gas City, IN06.1994
Skills
Data entry, costumer service, training other employees
Timeline
Lead Front Desk Receptionist
Community Medical Services
12.2007 - 08.2024
Clerk of Works
City of Jonesboro Water Department
05.2004 - 11.2007
Mississinewa High School