Julia Cook
Cumming
Summary
I have a background in working with people and I can offer the best of customer service skills. I have worked with people and computers for years and it’s something I love and enjoy very much.
Organized scale clerk equipped to handle high volumes of quality assurance work with precision and speed. Tech-savvy and great with machines and instruments. Works well under pressure by using strengths in multitasking and time management daily.
Dedicated admin with strong work ethic and background in training and coaching others. Knowledgeable in troubleshooting methods to alleviate loading issues.
Scale House Operator with high level of accuracy to properly document collected materials. 10+ years of experience in customer-facing environments. Outgoing professional with background in resolving issues and assisting with operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scale House Clerk
Cowart Mulch
01.2024 - Current
- Helped train new employees on company-specific software programs used in daily scale house operations.
- Supported management in various administrative tasks as needed, including filing, data entry, and creating reports.
- Operated weigh scales and issued tickets when necessary.
- Used Software to track products as they arrived at and departed from facility.
- Answered customer calls professionally and routed to appropriate person.
- Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
- Maintained tidy work area to reduce likelihood of accidents.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Streamlined data entry processes while maintaining high levels of accuracy when inputting weights into computer systems.
- Collaborated with management to identify areas for improvement within the scale house process, leading to increased productivity.
- Ensured accurate billing information by verifying customer account details and promptly addressing any discrepancies.
- Conducted regular equipment maintenance checks to ensure proper functioning of scales and related systems.
- Managed daily cash handling duties, ensuring accuracy in counting, recording, and depositing funds securely.
- Provided excellent customer service, resolving issues quickly and professionally to maintain positive client relationships.
- Reduced processing time for trucks entering or exiting the facility with efficient communication between drivers, dispatchers, and other staff members.
- Assisted accounts receivable department with collections efforts by providing necessary documentation relating to disputed invoices or charges as needed.
- Enhanced efficiency by accurately weighing and recording incoming and outgoing materials.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Weighed and measured Type materials and updated records with collected data.
- Identified issues and developed solutions to improve quality control.
POA/ Scale Clerk
Vulcan Materials Company
12.2020 - 12.2023
- Performed daily scale ticket reconciliation to ensure accuracy of weights and measurements.
- Handled payroll
- Scaled trucks in and out of the quarry
- Handled all the tickets for the quarry
- Handled all office assignments.
- Assisted the customers at the quarry.
- Maintained accurate records of incoming and outgoing shipments.
- Collaborated with truck drivers to ensure proper loading and unloading procedures were followed for safety compliance.
- Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
- Implemented quality control measures resulting in improved accuracy of recorded weights for each transaction.
- Managed daily cash transactions, ensuring accurate recording and timely deposits.
- Facilitated smooth workflow by effectively communicating between transportation carriers and warehouse personnel.
- Provided excellent customer service, assisting clients with weight-related inquiries and concerns.
- Maintained detailed records of all transactions, supporting accurate billing and inventory management.
- Provided training to new employees on company policies, scale operations, and customer service standards.
- Contributed to a safe working environment by adhering to all safety protocols and reporting potential hazards immediately upon identification.
- Increased overall operational efficiency through diligent data entry of incoming shipments into the tracking system.
- Dispatched orders to drivers for efficiency.
- Greeted customers and provided excellent service to internal and external clients.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Answered customer calls professionally and routed to appropriate person.
- Operated weigh scales and issued tickets when necessary.
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Weighed and measured Type materials and updated records with collected data.
- Collaborated with other departments to ensure accuracy of all measurements.
Shipping and Receiving Clerk/Front Desk Receptionist
Harley Davidson Inc
09.2009 - 12.2020
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Weighed mail to determine correct postage.
- Monitored inventory levels and re-ordered supplies when necessary.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Obtained required documentation to process shipments and support movement.
- Inspected outgoing packages for damage before sealing them up for shipment.
- Handled all the customers as they came in.
- Answered the calls for the company.
- Handled all office work.
- Handled all the filing
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
High School Diploma -
Gilmer High School
Ellijay, GA05-1997
Skills
- Data Entry
- Time Management
- Regulatory Compliance
- Accurate Recordkeeping
- Customer Service
- Document Management
- Money Handling
- Data Verification
Certification
Weighmaster license
Timeline
Scale House Clerk
Cowart Mulch
01.2024 - Current
POA/ Scale Clerk
Vulcan Materials Company
12.2020 - 12.2023
Shipping and Receiving Clerk/Front Desk Receptionist
Harley Davidson Inc
09.2009 - 12.2020
High School Diploma -
Gilmer High School
Weighmaster license
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