Summary
Overview
Work History
Education
Skills
Timeline
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Julia Coon

Sherman,TX

Summary

Dynamic and customer-focused professional with extensive experience at Chick-fil-A, excelling in guest relations and complaint handling. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Skilled in money handling and maintaining cleanliness, fostering a welcoming atmosphere that encourages repeat business. Committed to delivering outstanding dining experiences.

Overview

4
4
years of professional experience

Work History

Front of House Team Member

Chick-fil-A
08.2024 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
  • Supported overall team goals by assisting other staff members during peak hours as needed.
  • Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
  • Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.

Lifeguard

SkyRanch
07.2023 - 08.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.

Cashier

T.J. Maxx
12.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Lifeguard

The Splash
06.2022 - 08.2022
  • Prevented accidents through regular equipment inspections and maintenance.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Rescue distressed persons, using rescue techniques and equipment

Lifeguard

Bearfoot
05.2021 - 08.2021
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Rescue distressed persons, using rescue techniques and equipmen.

Education

High School Diploma -

Homeschool
Sherman, TX

Skills

  • Greeting guests
  • Order taking
  • Cleanliness
  • Money handling
  • Guest relations
  • Team collaboration
  • Complaint handling
  • Special requests handling
  • Professional appearance
  • Food handlers card
  • Training and mentoring
  • Safe food handling

Timeline

Front of House Team Member

Chick-fil-A
08.2024 - Current

Lifeguard

SkyRanch
07.2023 - 08.2023

Cashier

T.J. Maxx
12.2022 - 04.2023

Lifeguard

The Splash
06.2022 - 08.2022

Lifeguard

Bearfoot
05.2021 - 08.2021

High School Diploma -

Homeschool

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Julia Coon