JULIA COOPER
Customer Service
Chesterfield,VA
Summary
Motivated to deliver the highest quality customer experience by providing exceptional service. Adaptable and personable team player with strong administrative and organizational skills. Willing to travel and work flexible schedules. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drive revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of post-secondary education
17
17
years of professional experience
Work History
New Home Sales Assistant
Main Street Homes
Midlothian, VA
09.2016 - Current
- Greet potential buyers/current clients to our Sales Center in a warm, friendly, and professional manner, answering basic questions while gathering client information to be used as future follow up by the New Home Sales Consultant.
- Develop a strong knowledge of all Main Street Homes products and requirements for all areas.
- Ensure filing is maintained, including promotional material.
- Handle website inquires, qualify needs of clients, and arrange appointments with New Home Consultants in customer requested communities.
- Maintain customer information in LASSO contact management software
- Fill in for Inside Sales Assistant while on vacations and days off. Handle incoming calls, qualify prospects, set up appointments to meet with New Home Consultants.
Executive Assistant / New Client on Boarding
Lender Select Mortgage
Richmond, VA
09.2013 - 06.2016
- Schedule and coordinate meetings, appointments, travel arrangements,
- Create Power point presentations used for business development, sales meetings, customer training, and regional employee meetings
- Event Planning for business development, shareholder meetings, and internal/external customers
- Deliver support to all departments and coordinate all daily business efforts through effective collaboration and communication with team members.
- Track, file, and view important documents, receipts, applications, database information, and invoices, Organizing and managing sensitive files in an efficient manner
- Maintain client and vendor records and related information
- Order and maintain inventories of materials, supplies, and related items to minimize disruptions and inefficiencies
- Assist senior-level management with other duties as assigned to facilitate efficient business operations
- Primary point of contact for newly signed accounts.
- Manage all aspects of the on-boarding process for credit union and community bank clients
Gold Buyer/Appraiser
Golden Opportunity LLC
Midlothian, VA
01.2010 - 12.2013
- Marketed my services to individuals and other business owners by using direct marketing and E-marketing campaigns.
- Worked closely with direct sales representatives to generate business leads.
- Coordinated local events to showcase services to the public
Travel Agent
YTB Travel Network
Woodriver, IL
01.2007 - 12.2010
- Coordinated a variety of travel arrangements for businesses and individuals including hotel, flight, and rental car reservations.
- Owned and operated a home base travel business.
- Conducted training sessions for prospective travel agents and travel business owners.
- Earned company sales award and incentive trip in first 6 months with the company.
Executive Assistant
Community Bankers Bank
Midlothian, VA
06.2006 - 06.2008
- Increased management team productivity by introducing new customer management sales tools and creating and maintaining companies’ client database system.
- Assisted CEO in organizing logistics and staging for monthly sales and Board of Directors’ meetings.
- Developed direct mail campaigns to promote new products and services.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Handled sensitive proprietary company information with integrity and confidentiality.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Education
BBA - Business/ Marketing
University Of Cincinnati
Cincinnati, OH 09.1982 - 05.1987
Skills
Interpersonal Communication Skills
Timeline
New Home Sales Assistant
Main Street Homes
09.2016 - Current
Executive Assistant / New Client on Boarding
Lender Select Mortgage
09.2013 - 06.2016
Gold Buyer/Appraiser
Golden Opportunity LLC
01.2010 - 12.2013
Travel Agent
YTB Travel Network
01.2007 - 12.2010
Executive Assistant
Community Bankers Bank
06.2006 - 06.2008
BBA - Business/ Marketing
University Of Cincinnati
09.1982 - 05.1987
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