Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Julia Copeland

Suffolk,United States

Summary

Dynamic General Manager with a proven track record at Burger King, excelling in operations management and team leadership. Skilled in problem resolution and staff training, I enhanced team productivity and fostered a culture of continuous improvement, ensuring high employee satisfaction and operational efficiency. Committed to driving success through effective collaboration and motivation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Burger King
08.2015 - 05.2020
  • Assisted in developing operational strategies to enhance team performance and efficiency.
  • Supported daily management activities, ensuring smooth operations and adherence to company policies.
  • Learned and implemented safety protocols to maintain a secure work environment for all staff.
  • Engaged in training programs to develop skills in leadership and team collaboration techniques.
  • Contributed to inventory management by tracking supplies and coordinating restocking efforts effectively.
  • Participated in meetings to discuss operational challenges, providing input on potential improvements.
  • Adapted quickly to new tools and systems, ensuring timely completion of assigned tasks and projects.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Swing Manager

McDonald's Restaurant
08.2012 - 08.2015
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members on operational standards and best practices.
  • Managed inventory control processes, optimizing stock levels for efficiency.
  • Implemented workflow improvements, enhancing overall team productivity and service quality.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.

Swing Manager

McDonald's Restaurant
07.2011 - 08.2012
  • Resolved customer inquiries and concerns, maintaining high satisfaction levels.
  • Monitored performance metrics, identifying areas for continuous improvement initiatives.
  • Streamlined inventory management processes, reducing waste and ensuring timely product availability.
  • Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Education

Bachelor of Science - Information Technology

Strayer University
1133 15th St. NW, Suite 200 Washington DC 20005
09-2025

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Staff training
  • Staff supervision
  • Employee scheduling
  • Motivation

Certification

  • Data Processing Training - 1988-1989
  • Certified Department Management, McDonald's - 2013
  • Certified Swing Manager, McDonald's - 2005
  • Certified Introduction to Management, McDonald's - 2005

Timeline

General Manager

Burger King
08.2015 - 05.2020

Swing Manager

McDonald's Restaurant
08.2012 - 08.2015

Swing Manager

McDonald's Restaurant
07.2011 - 08.2012

Bachelor of Science - Information Technology

Strayer University

Similar Profiles

CREATE PROFILE
Julia Copeland