Julia Cornelius
Arlington,TX
Summary
Personable, ambitious and detailed individual who has proven sales, customer service and effective management experience. I am an outgoing and energetic self-starter, with natural strong leadership skills, who strives to work efficiently and exceed company goals. Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Proudly licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
18
18
years of professional experience
Work History
Bartender
McCullar's Bar and Grill
Arlington, TX
10.2021 - Current
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Bartender
Social House
Arlington , Texas
06.2020 - 10.2021
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
Bartender Shift Manager
Worth Ranch
San Ramon , CA
06.2018 - 02.2020
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating group menus.
- Set up glassware, liquor and other necessary supplies for special events.
Host Manager
Bills Cafe
Pleasanton , CA
02.2017 - 03.2018
- Trained and managed all hosting staff, including employee development, issuing disciplinary action and conducting performance reviews.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Planned and executed large guest parties by organizing menus, spaces and special requests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Assistant Manager
Black Angus Steakhouse
San Lorenzo , CA
08.2015 - 05.2017
- Coached team on effective upselling and cross-selling methods.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Submitted reports to senior management to aid in business decision-making and planning.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Managed successfully in fast-paced environment through proactive communication and positive feedback.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
Retail Assistant Manager
Dana’s Party Planet
Castro Valley, CA
07.2006 - 05.2010
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with store policy.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Trained employees in suggested selling and merchandising techniques.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted reports to senior management to aid in business decision-making and planning.
- Reviewed reports of cash and operations to effectively control store inventory.
- Recruited, hired and trained over 20 new team members.
- Inspected merchandise for quality and arranged proper display location on floor.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
Education
Barbering
Urban Barber College
Concord, CA6 2017
High School Diploma - General Education
Castro Valley High School
Castro Valley, CA5 2012
Cosmetology
Cinta Aveda Institute
San Francisco, CA2 2014
Skills
- Responsible alcohol service
- Aloha, micros and toast POS
- Clear and effective communication
- Highly reliable
- Dining room management
- Inventory
- Liquor, beer and wine knowledge
- Staff Management
- Sales expertise
- Handling difficult customers
- Cash register operation
Timeline
Bartender
McCullar's Bar and Grill
10.2021 - Current
Bartender
Social House
06.2020 - 10.2021
Bartender Shift Manager
Worth Ranch
06.2018 - 02.2020
Host Manager
Bills Cafe
02.2017 - 03.2018
Assistant Manager
Black Angus Steakhouse
08.2015 - 05.2017
Retail Assistant Manager
Dana’s Party Planet
07.2006 - 05.2010
Barbering
Urban Barber College
High School Diploma - General Education
Castro Valley High School
Cosmetology
Cinta Aveda Institute