Julia Craver
Brooklyn,MD
Summary
Dynamic leader with extensive experience at Checkers Restaurant, excelling in operational improvement and staff development. Proven track record in enhancing customer service, driving revenue growth, and mentoring teams for success. Skilled in sales management and adept at fostering a culture of high performance. Achievements include significant improvements in efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Manager
Checkers Restaurant
, MD
11.2023 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Cultivated positive rapport with associates and team leadership.
- Oversaw regional and local sales managers and staff.
General Manager
Checkers Restaurant
Hyattsville , MD
10.2018 - 10.2023
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
Team Leader
Target
Longmont, Colorado
10.2017 - 10.2018
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Glen Burnie High School
Glen Burnie, MD05-2005
Skills
- Operational improvement
- Staff development
- Customer service
- Training and coaching
- Revenue generation
- Staff supervision
- Sales management
Certification
- Serve Safe Certified
Timeline
District Manager
Checkers Restaurant
11.2023 - Current
General Manager
Checkers Restaurant
10.2018 - 10.2023
Team Leader
Target
10.2017 - 10.2018
High School Diploma -
Glen Burnie High School
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