JULIA CREGER
Webster,FL
Summary
Dynamic supervisor with a proven track record at Pet Paradise, excelling in team management and customer service. Skilled in conflict resolution and safety compliance, I effectively trained staff and optimized operations, enhancing productivity and customer satisfaction. Committed to fostering a positive work environment while achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Supervisor
Pet Paradise
Wesley Chapel, FL
01.2023 - Current
- Supervised daily operations for pet care and customer service teams, ensuring compliance with safety regulations.
- Directed a team of 15 employees, monitoring productivity and providing constructive feedback.
- Recruited and trained staff on best practices for animal handling and care.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Assisted in inventory management of pet supplies and equipment, optimizing stock levels.
- Demonstrated strong problem-solving skills in challenging situations while maintaining awareness of surroundings.
- Displayed ability to stand for up to 15 hours and lift heavy objects efficiently.
Restaurant Hostess
Millers Ale House
Wesley Chapel, FL
01.2022 - 01.2023
- Greeted and seated guests efficiently while delivering outstanding customer service.
- Managed reservations and organized seating arrangements during peak hours.
- Coordinated waitlists to enhance efficiency during busy shifts.
- Maintained cleanliness standards in dining area, including wiping down tables between seatings.
- Answered phone inquiries to schedule reservations and respond to service questions.
- Created positive atmosphere by ensuring clean and organized lobby area.
- Demonstrated strong work ethic through independent problem-solving.
- Fostered teamwork while remaining approachable and friendly with customers.
Education
HIGH SCHOOL DIPLOMA -
Cypress Creek High School
Wesley Chapel, FL01.2023
Skills
- Customer service
- Communication skills
- Time management
- Organizational skills
- Teamwork
- Attention to detail
- Problem solving
- Adaptability
- Computer proficiency
- Physical stamina
- Team management
- Safety compliance
- Inventory oversight
- Conflict resolution
- Effective communication
- Customer relationship management
- Stress management
- Decision making
- Active listening
- Employee motivation
- Goal orientation
- Performance management
- Employee development
- Coaching and mentoring
- Workflow optimization
- Schedule planning
- Staff discipline
- Professional demeanor
- Performance evaluation
- Task prioritization
Languages
- English, Native
- ASL (American Sign Language), intermediate
Timeline
Supervisor
Pet Paradise
01.2023 - Current
Restaurant Hostess
Millers Ale House
01.2022 - 01.2023
HIGH SCHOOL DIPLOMA -
Cypress Creek High School