Julia Crossin
Wilkes-Barre,PA
Summary
Proactive Liability Claims Representative with comprehensive experience managing complex liability claims and maintaining compliance with industry regulations. Proven success in collaborating with legal counsel and mentoring junior representatives. Strong skills in liability analysis, claims investigation, and settlement negotiation, bringing a high level of professionalism and effective time management to any role.
Overview
5
5
years of professional experience
Work History
Complex Liability Claims Representative
GUARD Insurance
10.2019 - Current
- Effectively managed time-sensitive tasks under pressure without compromising the quality of work or customer service.
- Maintained compliance with industry regulations and company policies while processing complex liability claims.
- Collaborated with legal counsel to successfully defend against litigation related to disputed liability claims.
- Managed a caseload of diverse liability claims, ensuring timely resolution and accurate documentation.
- Enhanced departmental performance by providing training and mentoring to junior Liability Claims Representatives.
Restaurant Hostess
Kevin's Bar and Restaurant
05.2021 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Temple University
Philadelphia, PASkills
- Liability Analysis
- Coverage Verification
- Claims Investigation
- Time Management
- File Management
- Settlement Negotiation
- Organizing and Prioritizing Work
- Professionalism
Timeline
Restaurant Hostess
Kevin's Bar and Restaurant
05.2021 - 03.2024
Complex Liability Claims Representative
GUARD Insurance
10.2019 - Current
Temple University
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