Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Julia Cruz

Naples

Summary

Compassionate Care Coordinator with expertise in patient advocacy and care management. Proven track record in coordinating healthcare services for diverse populations, enhancing patient satisfaction rates, and streamlining care processes. Strong interpersonal skills facilitate effective communication among patients, healthcare providers, and insurance companies. Demonstrated problem-solving abilities address barriers to care efficiently.

Overview

6
6
years of professional experience

Work History

Long Term Care Coordinator

Favorite Home Care
Southampton
02.2021 - Current
  • Coordinated patient schedules with healthcare providers and support staff to optimize efficiency.
  • Managed effective communications between patients and multidisciplinary healthcare teams.
  • Documented patient interactions and care updates in electronic records for accuracy.
  • Organized follow-up appointments to maintain continuity of care.
  • Scheduled transportation for patients attending medical appointments to ensure accessibility.
  • Collaborated with physicians and social workers to deliver comprehensive patient care.
  • Conducted initial assessments to determine patient's needs and facilitate appropriate interventions.
  • Maintained compliance with state regulations regarding healthcare service provision.

Assistant Administrator

Vizcaya by the Sea
Pompano Beach
11.2019 - 01.2021
  • Coordinated office operations to enhance workflow efficiency among team members.
  • Delivered accurate and efficient completion of daily responsibilities.
  • Ensured exceptional customer service through face-to-face and phone interactions.
  • Addressed customer inquiries and requests to boost satisfaction levels.
  • Pursued continuing education and advanced training to maintain updated knowledge.
  • Supported colleagues with guidance to foster a collaborative work environment.

Education

BBA - Legal Studies

Temple University
Philadelphia, PA
05-2010

Skills

  • Patient scheduling
  • Electronic documentation
  • Comprehensive assessments
  • Patient transport coordination
  • Clinical compliance
  • Healthcare communication
  • Care plan development
  • Attention to detail
  • Time management
  • Customer service
  • HIPAA compliance
  • Scheduling
  • Empathy and compassion
  • Multitasking and organization
  • Documentation
  • Care planning

Languages

Russian
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Long Term Care Coordinator

Favorite Home Care
02.2021 - Current

Assistant Administrator

Vizcaya by the Sea
11.2019 - 01.2021

BBA - Legal Studies

Temple University

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