Julia Cuneo
Atlanta,GA
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Energetic professional with 4 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Team Leader
City of refuge
Atlanta , GA
08.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Waitress
Arbor Terrace
Peachtree City, GA
07.2023 - 01.2024
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Assisted in seating guests at tables or booths.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
Head Hostess
Nic and Normans
Senoia , GA
10.2021 - 11.2022
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Ensured that the dining room was always clean, organized, and presentable.
- Collaborated with other departments to coordinate events or services as needed.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Developed creative strategies to increase customer loyalty through rewards programs.
- Managed financial transactions including payments, refunds, discounts.
- Resolved conflicts between customers in an efficient and professional manner.
Team Leader
Chick-fil-A
Peachtree City, GA
05.2019 - 06.2020
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored operations and reviewed records and metrics to understand company performance.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Some College (No Degree) -
Georgia Military College
Fayetteville, GASkills
- Client Service
- Shift Scheduling
- Documentation And Reporting
- Coaching
- Complaint resolution
- Team Supervision
- Cash Handling
- Performance Evaluations
- Performance Improvement
- Teamwork and Collaboration
- Work Planning and Prioritization
- Staff Training
- Sales expertise
- Complex Problem-Solving
- Leading Team Meetings
- Service Level Agreements
Timeline
Team Leader
City of refuge
08.2023 - Current
Waitress
Arbor Terrace
07.2023 - 01.2024
Head Hostess
Nic and Normans
10.2021 - 11.2022
Team Leader
Chick-fil-A
05.2019 - 06.2020
Some College (No Degree) -
Georgia Military College
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