Julia Curry
Riverview,FL
Summary
Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols.
Overview
5
5
years of professional experience
Work History
Lighting Designer
Lineworks Engineering
Tampa, FL
08.2020 - Current
- Collaborated with team members to discuss and brainstorm new processes.
- Used AutoCAD to create scale plots for lighting rigs designating fixtures, dimmers and channel numbers.
- Stored, retrieved, managed, displayed, and analyzed all types of geographic and spatial data using Geographic Information System (GIS) Software daily.
- Maintained general knowledge of electric utility distribution/lighting systems and knowledgeable in, IES standards and design programs
- Successfully oversaw the implementation of a new project which helped to save the company money.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Analyzed large amounts of data to find patterns and anomalies.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Data Entry Associate
Guardian Water Services
Orlando, FL
04.2019 - 04.2020
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Evaluated source documents to locate needed information.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
Banking Customer Service Representative
Fairwinds Credit Union
Orlando, FL
07.2018 - 07.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Insurance Claims Representative
VaxCare
Orlando , FL
10.2017 - 05.2018
- Evaluated accuracy and quality of data entered into agency management system.
- Interviewed policyholders to verify information and obtain additional details.
- Checked level and type of coverage and evaluated contracts.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Customer Service Representative
Chep Pallets
Orlando , FL
07.2015 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
Education
Associate of Arts - Liberal Arts And General Studies
Valencia College
Orlando, FL05.2019
Skills
- Analytical Methodology Validation
- Quality Issue Identification
- Adaptability and Flexibility
- Attentive and Observant
- Problem Solving
- Verbal and Written Communication
- Critical Thinking
- Microsoft Office
- Data Entry
- Time Management
- Staff Training
- Report Preparation
- Troubleshooting Techniques
- Team Communication and Collaboration
Timeline
Lighting Designer
Lineworks Engineering
08.2020 - Current
Data Entry Associate
Guardian Water Services
04.2019 - 04.2020
Banking Customer Service Representative
Fairwinds Credit Union
07.2018 - 07.2018
Insurance Claims Representative
VaxCare
10.2017 - 05.2018
Customer Service Representative
Chep Pallets
07.2015 - 08.2016
Associate of Arts - Liberal Arts And General Studies
Valencia College
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