Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Julia Cutone

Malden,MA

Summary

Friendly and prompt Front Service Clerk well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Easily adaptable to high-pressure, dynamic situations.

Overview

3
3
years of professional experience

Work History

Front End Associate

Target
08.2022 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew Member

Dunkin Donuts
07.2020 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

High School Diploma -

Mystic Valley Regional Charter School
Malden, MA
06.2023

Skills

  • Cash Register Operation
  • Refund Processing
  • Opening and Closing Procedures
  • Time Management
  • Conflict Management
  • Goals and Performance
  • Flexible Work Schedule
  • Cash Handling
  • Maintaining Clean Work Areas
  • Problem-Solving Skills
  • Staff Training
  • Records Organization
  • Front-End Support
  • Listening Skills

Hobbies

  • Painting
  • Crafts
  • Hiking
  • Journaling
  • Cooking
  • Baking

Timeline

Front End Associate

Target
08.2022 - Current

Crew Member

Dunkin Donuts
07.2020 - 07.2022

High School Diploma -

Mystic Valley Regional Charter School

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Julia Cutone