Summary
Overview
Work History
Education
Skills
Timeline
Generic

JULIA D'AMBROSIO

Customer Service Representative
Tacoma,WA

Summary

Enthusiastic customer service professional with over 10 plus years of experience in fast-paced environments. Adept at resolving customer inquiries and fostering positive relationships to enhance customer satisfaction. Strong communication and problem-solving skills with a focus on delivering high-quality service.

Overview

11
11
years of professional experience

Work History

Customer Service Associate

Seattle Housing & Resource E
02.2022 - 01.2024
  • Provide quality customer service to customers in a fast-paced environment
  • Create drinks according to the standard procedures
  • Managed opening and closing cash register reconciliation using the POS system
  • Engage with customers positively and respectfully
  • Ability to work independently and efficiently
  • Keep work area clean and well maintained
  • Replenish all supplies to stay readily stocked, ensuring a smooth shift

Product Merchandiser

Lilly's Espresso
07.2018 - 01.2021
  • Answered high-volume phone calls in busy offices and directed them to the appropriate staff
  • Provided accurate product knowledge and expertise for both onsite and over-the-phone customers
  • Handled large quantities of cash, checks, and credit card payments
  • Trained new employees in customer service, cashiering, and inventory practices
  • Oversaw that all store signage was accurate, adequate, and appealing daily
  • Assisted in the preparation and execution of the company's largest annual event
  • Maintained up-to-date knowledge of MS Office and merchandising software programs, such as Keystroke

Barista

Carpintino Brothers
06.2013 - 01.2018
  • Friendly barista with a background in social work, enhancing my ability to provide exceptional customer service
  • Skilled in crafting quality beverages, multitasking in fast-paced environments, and maintaining a clean, organized workspace

Shelter Advocate

06.2013 - 01.2018
  • Provide trauma-informed monitoring & mediate participants
  • Implement shelter rules, policies, & procedures objectively
  • Respond to emergencies with a relevant level of de-escalation
  • Build compatible rapport with shelter participants & provide behavioral & emotional support
  • Constructively communicate & collaborate with case management for participant's needs
  • Capacity to work independently & as a team in a collective & cooperative manner to problem-solve for efficacious outcomes
  • Competence to maintain a high degree of confidentiality, understanding, & respect for participants from diverse backgrounds & identities

Education

Bachelor of Social Services -

CENTRAL WA UNIVERSITY
12.2013

Associates Arts Degree - General Studies

HIGHLINE COLLEGE
06.2011

Skills

  • POS System Proficient
  • Strong Communication Skills
  • Multitasking
  • Self starter
  • Problem-Solving
  • Detail Oriented
  • Team Collaboration
  • Time Management

Timeline

Customer Service Associate

Seattle Housing & Resource E
02.2022 - 01.2024

Product Merchandiser

Lilly's Espresso
07.2018 - 01.2021

Barista

Carpintino Brothers
06.2013 - 01.2018

Shelter Advocate

06.2013 - 01.2018

Bachelor of Social Services -

CENTRAL WA UNIVERSITY

Associates Arts Degree - General Studies

HIGHLINE COLLEGE
JULIA D'AMBROSIOCustomer Service Representative