General Manager's Assistant
Best Western Plus Hotel
Barstow , CA
- Maximized efficiency by coaching and mentoring 23 personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiencies.
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained front desk personnel and disciplined employees to maximize performance.
- Managed front desk, housekeeping and maintenance team schedules with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members in all departments to achieve challenging business goals.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Oversaw computer database and physical filing systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered payroll hours on a biweekly bases for 24 personnel and maintained employee files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Leaders in decision-making processes.
- Successfully completed special projects to exceed goals of both front desk and housekeeping departments and overall organization.
