JULIA DAVATO

Affinity Home Care

Pompano Beach, FL

02.2013 - Current

Offered compassionate and attentive guidance to patients during moments of crisis and trauma
Explained eligibility requirements, application details and payment methods during intake assessment
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients
Communicated with referral sources, physicians and associated staff to check documentation for proper signatures
Interacted with insurance providers to obtain necessary documents to complete registration
Collected, verified, recorded and processed client demographics, insurance payments and referral information
Issued work schedules, duty assignments and deadlines for office or administrative staff.
Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
Managed confidential client data in compliance with HIPAA and other relevant regulations.
Collaborated with other departments to develop strategies for improving overall efficiency of the intake process.
Recruited, interviewed and selected employees to fill vacant roles.
Coordinated the intake process, ensuring all required documentation was collected and processed.
Analyzed data trends in order to make recommendations regarding changes or improvements in the process.
Monitored performance metrics related to the intake process in order to identify areas for improvement.

Summary