Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Julia Dean-Kramer

Honolulu,HI

Summary

Versatile professional with a knack for adapting to new environments and quickly acquiring knowledge. Skilled in effectively applying new knowledge to drive success. Outgoing and diligent, experienced in addressing resident needs, maintaining properties, and driving profitability and occupancy rates. Adept Assistant Property Manager experienced in supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator with a talent for building positive tenant relationships and maintaining regulatory compliance.

Overview

27
27
years of professional experience

Work History

Leasing Agent/Assistant Property Manager

ALTRES
Honolulu, Hawaii(HI)
06.2022 - 09.2024
  • Provided administrative support, such as filing documents, preparing letters, and scheduling appointments, for the Property Manager.
  • Provided informative and personalized tour experiences, resulting in successfully securing new leases.
  • Detailed application requirements and answered questions from prospective tenants.
  • Tracked leads using CRM software and followed up with interested parties.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Completed lease applications and verifications, notifying prospects of results.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.

Lead Intake Specialist

National Kidney Foundation Hawaii
Honolulu, HI
09.2020 - 03.2021
  • Conferred with Program Director to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
  • Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
  • Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.

Administrative Assistant

P.E.R.C.H.
Honolulu, HI
09.2008 - 05.2009
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.

Office Manager

Saltwater Fish Hawaii Inc.
Waimanalo, HI
06.2001 - 09.2003
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Generated relevant paperwork and payroll reports.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Produced and filed payroll reports every week.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Prepared purchase orders and expense reports.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.

Assistant Manager/Acting GM

Enlisted Club
MCBH Kaneohe, HI
05.1997 - 01.2003
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Implemented special events to boost customer numbers and profits.
  • Oversaw drink service at busy establishment serving over 500 guests nightly.
  • Improved club marketing strategies and researched ways to connect with community and increase revenue.
  • Supervised and trained new and existing staff members to create productive and knowledgeable staff teams.
  • Issued warnings, deescalated tense situations and performed disciplinary actions as needed.

Education

Real Estate

Abe Lee Seminars
Honolulu
05-2019

Bachelor of Arts - Studio Arts

Florida State University
Tallahassee, FL
12-1992

Some College (No Degree) - Commercial and Advertising Art

The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL

Skills

  • Records maintenance
  • Reliable and trustworthy
  • Team management
  • People skills
  • Supervision
  • Working collaboratively
  • Customer Service/Relations
  • Event coordination
  • Community Engagement
  • Property Tours
  • Property Management
  • Client Relationship Building

Volunteer Work

Girl Scout Troop Leader October 2010-May 2020

  • Organized fun, interactive activities to address interests and community needs of troop members
  • Cultivated relationships with community leaders, organizations and businesses to support volunteer efforts
  • Supported council fundraising efforts and initiatives with community outreach campaigns
  • Compiled paperwork for extended trips, meeting information and fundraising efforts
  • Promoted safe, fun and inclusive environment for all scouts
  • Consistently held top 10% cookie sales in the state

 

Timeline

Leasing Agent/Assistant Property Manager

ALTRES
06.2022 - 09.2024

Lead Intake Specialist

National Kidney Foundation Hawaii
09.2020 - 03.2021

Administrative Assistant

P.E.R.C.H.
09.2008 - 05.2009

Office Manager

Saltwater Fish Hawaii Inc.
06.2001 - 09.2003

Assistant Manager/Acting GM

Enlisted Club
05.1997 - 01.2003

Real Estate

Abe Lee Seminars

Bachelor of Arts - Studio Arts

Florida State University

Some College (No Degree) - Commercial and Advertising Art

The Art Institute of Fort Lauderdale Inc

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Julia Dean-Kramer