Julia Del Castillo
Tucson,AZ
Summary
Accomplished Project Manager with a proven track record at Southwest Hazard Control, adept in project planning and development, and advanced problem-solving. Demonstrated ability to exceed client expectations, ensuring project completion within tight deadlines. Skilled in construction management and fostering strong customer relations, contributing to significant business growth through high-quality service delivery and effective team mentoring.
Overview
26
26
years of professional experience
14
14
Certification
Work History
Project Manager/Construction Estimator
Southwest Hazard Control
01.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, design, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the project process.
- Monitor progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
- Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Ensured project success with thorough documentation of job progress, expenses, and customer communication.
Logistics Coordinator
City Wide Restoration
12.2016 - 01.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored project progress to identify and address changes in project scope or budget.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Maintained up-to-date knowledge on industry advancements with continuing education coursework in water damage restoration techniques and equipment use.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
Estimator
Service Master Restore & Cleanup
03.2014 - 12.2016
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Restoration Supervisor
TM Building Development
06.2003 - 03.2013
- Provided detailed progress reports to clients, keeping them informed on project status at all times.
- Coordinated with various subcontractors for seamless integration of their work into the overall project scope.
- Established strong relationships with clients, fostering trust and confidence in our services.
- Contributed to business growth by actively seeking out new clients through networking events and industry conferences.
- Maintained a clean work environment by enforcing strict cleanliness standards among team members, resulting in higher productivity levels and increased employee morale.
- Mentored new employees, providing guidance on best practices for efficient project execution.
- Improved client satisfaction by consistently delivering high-quality restoration services within established deadlines.
- Conducted regular site inspections to monitor progress and address any potential issues promptly.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Content Division Manager
Purofirst of Tucson
05.1999 - 06.2003
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
- Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage to personal Property.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Established strong relationships with clients, resulting in high levels of repeat business and referrals for new jobs.
- Ensured project success with thorough documentation of job progress, expenses, and customer communication.
Education
Bachelor of Science - Criminal Justice
Chaparral College
Tucson, AZAssociate of Science - Criminal Justice
Arizona Business And Technology
Tucson, AZGED -
Pima County
TucsonSkills
- Project planning and development
- Project tracking
- Work flow planning
- Advanced problem solving
- Project estimation and bidding
- Processes and procedures
- Construction management
- Customer relations specialist
- Residential construction
- Commercial construction
- Quality assurance and control
- Site safety coordinator
- Staff training and mentoring
- Project development
- Price quote preparation
- Project Scheduling
- Project Planning
- Multitasking
- Reliability
- Professionalism
- Adaptability
- Multi-unit operations management
Certification
- The Asbestos Institute, Contractor/Supervisor Certified (AHERA- Asbestos Hazard EmergencyResponse Act)
- AHERA Building Inspector
- CPR/First Aid Training
- CMI Mold Inspector
- IICRC AMRT - Mold/Sewage Restoration
- Content Restoration and Packing Training
- IICRC Water Damage Restoration
- IICRC Fire and smoke Damage Restoration
- IICRC Odor Control
- IICRC Carpet Cleaning
- IICRC – Applied Structural Drying
- IICRC – Commercial Drying Specialist
- The Art of Hoarder Property Clean Up Certified
- Forklift Certification
Timeline
Project Manager/Construction Estimator
Southwest Hazard Control
01.2024 - Current
Logistics Coordinator
City Wide Restoration
12.2016 - 01.2024
Estimator
Service Master Restore & Cleanup
03.2014 - 12.2016
Restoration Supervisor
TM Building Development
06.2003 - 03.2013
Content Division Manager
Purofirst of Tucson
05.1999 - 06.2003
- The Asbestos Institute, Contractor/Supervisor Certified (AHERA- Asbestos Hazard EmergencyResponse Act)
- AHERA Building Inspector
- CPR/First Aid Training
- CMI Mold Inspector
- IICRC AMRT - Mold/Sewage Restoration
- Content Restoration and Packing Training
- IICRC Water Damage Restoration
- IICRC Fire and smoke Damage Restoration
- IICRC Odor Control
- IICRC Carpet Cleaning
- IICRC – Applied Structural Drying
- IICRC – Commercial Drying Specialist
- The Art of Hoarder Property Clean Up Certified
- Forklift Certification
Bachelor of Science - Criminal Justice
Chaparral College
Associate of Science - Criminal Justice
Arizona Business And Technology
GED -
Pima County
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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