Work Preference
Summary
Overview
Work History
Education
Skills
Websites
CO-CURRICULAR
Timeline
Generic
JULIA DE LEON
Open To Work

JULIA DE LEON

customer support
Murray,UT

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Leasing AssistantAdministrative ClerkMembership Coordinator

Work Type

Full TimePart Time

Location Preference

On-SiteHybridRemote
Location: Murray, UT, USSalt Lake City, UT
Open to relocation: Yes

Salary Range

$15/hr - $20/hr

Important To Me

401k matchWork-life balancePaid time offHealthcare benefitsCareer advancement

Summary

Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs.


Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.


Quick background of myself:


I am fresh from the Philippines and I am very open to any job openings or any job opportunities that your respective company has.


These jobs will lead me to have a chance to meet professionals who can help me built a network and can help me adapt with this new fast phase environment in the United States.

Overview

5
5
years of professional experience

Work History

Customer Support Representative

Task Us Chateau Ridiculous
09.2017 - 02.2019
  • Resolved customer inquiries through various channels, ensuring timely and accurate responses.
  • Collaborated with team members to enhance customer service processes and improve response times.
  • Utilized CRM software to track and manage customer interactions effectively.

Customer Support Representative

SITEL Eton Cyberpod Ortigas
06.2015 - 07.2017
  • Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Implemented quality assurance measures, enhancing overall service consistency and reliability.

Primary Level Educator

Cainta Catholic College
05.2014 - 05.2015
  • Developed and implemented engaging lesson plans aligned with curriculum standards.
  • Assessed student progress through regular evaluations and provided constructive feedback.
  • Facilitated collaborative learning environments to enhance student participation and engagement.
  • Integrated technology into classroom instruction to improve learning outcomes.

Shadow Teacher

Little Farm House Holistic Education Center
06.2014 - 06.2014
  • Implemented behavioral strategies to support positive classroom dynamics.
  • Utilized holistic education techniques to foster emotional and social growth.
  • Monitored student progress and provided feedback for continuous improvement.
  • Adapted teaching methods based on student feedback and performance analysis.

Education

Bachelor of Elementary Education - Special Education

Siena College of Taytay Rizal
01.2013

Skills

  • Customer engagement planning
  • Complaint handling
  • Data management
  • Adaptability to changes/ Openness to continuous learning
  • Active listening and Detailed Oriented
  • Superior Organizational Skills
  • Good Communication skills/ Technology enabled (MS Offices and Google Drive Apps)
  • Exceptional Customer Service background
  • Has initiative in providing or suggesting solutions in a certain task
  • Report generation

Websites

CO-CURRICULAR

  • Team Leader (Youth for Christ) May 2010
  • Chapter Head Kids for Christ Gawad Kalinga Site April 2009-2012

Timeline

Customer Support Representative

Task Us Chateau Ridiculous
09.2017 - 02.2019

Customer Support Representative

SITEL Eton Cyberpod Ortigas
06.2015 - 07.2017

Shadow Teacher

Little Farm House Holistic Education Center
06.2014 - 06.2014

Primary Level Educator

Cainta Catholic College
05.2014 - 05.2015

Bachelor of Elementary Education - Special Education

Siena College of Taytay Rizal

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